Contact Centre Officer

4 hours ago


Lilydale, Australia Work Solutions (Melb) Pty Ltd Full time

One of our clients, a local council within the Lilydale area, is looking for a Contact Centre Officer to join their passionate team.

This Job is a casual role, however, will be for 38 hours per week and could lead onto gaining a full-time contract.

Your shift will start at 8.30am and will end at 5.00pm

Pay Rate: $32.73 Per Hour + Superannuation.

Starting: ASAP.

The purpose of the role is to high quality, efficient and effective customer focused service to both internal and external customers within the Customer Service team. Achieving key performance indicators relating to the timely and accurate delivery of phone, web based and written enquiries.

**You will Need**:
Previous experience in a high-volume contact centre environment.

Previous local government experience desirable.

High level in communication, written and verbal skills.

Current Victorian driver’s license.

**You will be**:
Confidently and competently operated call centre telephony, demonstrating appropriate call handling techniques and customer request management processes.

Dealing effectively with others in an antagonist situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two people.

Demonstrating ownership over individual and team performance, and actively seek to develop the team’s resources to ensure consistent customer-focused outcomes.

Please Note - a Police Check, WWCC and Covid Vaccination status will all need to be obtained upon placement.

About us:
Work Solutions (Melb) is a casual employment agency, we aim to provide employees with jobs that foster a terrific work culture, opportunities for growth and a good work-life balance.

All discussions will be strictly confidential.

**Job Type**: Casual

**Salary**: $32.73 per hour

Schedule:

- 8 hour shift

Work Location: In person



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