Fares & Ticketing Specialist

4 days ago

Brisbane, Australia Virgin Australia Full time

**Work type**:
Full-Time (Permanent)**Location**:
Brisbane**Job type**:
Network & Revenue**Applications close**:
**Fares & Ticketing Specialist**:
Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

**What you'll be doing**:
This role sits within the Commercial department reporting into the Distribution & NGR team where ticketing & fares expertise reside. You'll use your specialized knowledge to ensure our fares and ticketing systems operate effectively while supporting our commercial objectives.

**You'll be great in this role if you...**
- Hold a Certificate or Diploma in Business, Administration, or Travel & Tourism with Fares and Ticketing 1 and 2 qualifications (or equivalent)
- Bring 3+ years of experience in airline or travel agency commercial areas such as Revenue Management, Digital or IT, or Pricing
- Have experience with ATPCO fare filing and are skilled in Sabre PSS/GDS systems
- Can operate autonomously with strong problem-solving abilities and attention to detail
- Possess excellent communication skills with the ability to explain complex concepts clearly
- Navigate ambiguity through effective scenario planning and risk management approaches
- Demonstrate well-developed stakeholder management skills across all organizational levels
- Are commercially astute with the ability to use data to drive business decisions
- Have working knowledge of industry platforms (Confluence, Jira, SharePoint) and Microsoft Office
- Understand IATA Fares & Ticketing structure and ATPCO fare distribution principles

**Desirable but not essential...**
- Commerce or IT tertiary degree
- Travel agency/travel management experience
- Air product distribution experience
- Experience working with internal stakeholders including partner airlines and vendors such as ATPCO/Sabre
- Relationship management skills
- Process design expertise
- Project management capabilities
- Process mapping experience with Jira
- Knowledge of airline distribution architecture

**What you'll get from us**:
We're committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Discounted flights for you and your loved ones (plus $1000 travel credits per year)
- Flexible and hybrid working, with a mix of working from home and the office
- 'Dress for Your Day' - wear whatever makes you feel great for the type of work you do and the day you have ahead of you
- One of Brisbane's most admired office locations, with South Bank train station, a supermarket, pharmacy, lunch options, the Busway nearby, a rooftop restaurant, onsite gym and South Bank across the road
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
- Cheaper hospitality, retail, technology, beauty and wellness services
- Free counselling and online tools to support your physical, mental, social and financial health.

**When everyone is included, everyone wins**:
**Ready to apply?

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