Ticketing Specialist

1 week ago

Brisbane, Queensland, Australia beBeeTicketing Full time $63,000 - $65,000
About Ticketing

Ticketek, a leading ticketing company in Australia, has over 40 years' experience providing services for the biggest live events and venues. We sell over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals, exhibitions, experience and family events.

The Role

You will work closely with clients from QLD's most prestigious venues, ticketing world-class sporting and entertainment events. Your goal is to ensure each client receives high-quality service delivery and continuity across their accounts, liaising directly with clients and internal departments such as marketing, web, technology and finance.

Your Key Responsibilities:
  • Event Building, Checking and Maintenance: Ensure accurate and timely building of an event with information provided by the client in accordance with appropriate procedures
  • Event Day Delivery: On site testing and client support and engagement on site throughout the duration of the event, including management of Box Office Staff, Post event Reporting, Settlements, and operational feedback
  • Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames, delivering accurate event builds, providing timely and concise reporting and insights
  • Event Operations: Build and maintain events within the Ticketing System, managing ticketing operations on event day, including managing box office staff
  • Customer Services: Main point of contact between the client/venue and the Customer Solutions Team, ensuring accurate and timely information flow between the parties at all times
  • Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned
  • Business Development: Work with the State Manager and team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile
About You

To be successful in this role, you will have a passion for live events, flexibility and availability to attend Event Days as required outside of business hours and on weekends, demonstrate a client-focused attitude, being a true ambassador for our brand, be a team player willing to strive to deliver exceptional results, possess attention to detail, be able to troubleshoot and problem solve, communicate with style and professionalism, and be competent in Microsoft Office.

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