Indigenous Customer Service Manager

19 hours ago

Greystanes, Australia Indigenous Workstars Full time

Due to exciting growth in the business, we are looking for a dynamic Customer Care Manager to lead, coach and develop our high performing national customer care team based in Greystanes NSW to provide an exceptional level of service to all customers.

**Your key responsibilities include, but not limited to**:

- You will lead, coach and mentor a small team of 3 Customer Care leaders with approximately 10 Customer Care Consultants in each team
- Be responsible for the service excellence provided to a group of national customers
- Drive a culture of change through effective leadership of your people
- Demonstrate daily the Blackwoods values of Customer First, Accountability, Boldness, Openness, and integrity with every interaction
- Support and work collaboratively with the operation managers and key stakeholders to support the overall strategic plan
- Ensure customer care key performance indicators are achieved and customer service expectations are exceeded
- Be a project leader for your customer service-related projects and be an active member of the leadership team, contributing to the delivery of best practice in customer service initiatives

**To be successful, you will have**:

- Experience leading a customer service team in a high-pressure environment
- Passionate about leading, coaching, mentoring, and developing team members
- Lead by example promoting our 'customer first' value along with taking accountability and ownership of the team's development and productivity
- Ability to make decisions and provide feedback to Team Leaders, Customer Care Consultants and key stakeholders
- Review processes and procedures ensure regular/consistent improvements are implemented and rolled out to the business
- Ability to communicate effectively with key stakeholders to help facilitate high levels of customer service across the customer care teams
- Exposure to the industrial industry will be highly regarded

**CULTURE & BENEFITS**

A career with our client will offer you rewarding experiences, opportunities for growth and the chance to help more Australians build a better Australia.

We have a diverse, inclusive, and safe workplace where all our team members feel empowered to connect and make a meaningful difference to our customers, communities, and colleagues. To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive salary and bonus structures
- Onsite parking, team events and celebrations
- Option to purchase 4 weeks additional annual leave
- Generous Wesfarmers Annual Share Plan
- Attractive parental leave policy and more
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

  • Customer Service Officer

    1 week ago

    Greystanes, Australia New Start Full time

    Join an iconic business, Australian leaders in industrial supplies - Outstanding employee benefits, with ongoing training and career development - Be part of our team in a permanent full-time role located in Greystanes NSW We are looking for an enthusiastic **Customer Service Sales Officer** to support our Customer First philosophy based in **Greystanes...

  • Customer Service Consultant

    2 weeks ago

    Greystanes, Australia New Start Full time

    We are currently hiring an experienced **Customer Care Consultant** for to work at our **Greystanes (Sydney NSW)** site **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** **Your key responsibilities include, but not limited to**: -...

  • Customer Service Consultant

    3 days ago

    Greystanes, Australia New Start Full time

    We are looking for an enthusiastic to join our growing Customer Service team based in **Greystanes NSW** to provide an exceptional level of service to our growing customer base. **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** Your...

  • Customer Service Officer

    20 hours ago

    Greystanes, Australia EBOS Group Full time

    **Business**:Symbion **Location**:Greystanes, NSW, AU, 2154 **Employment Type**:Permanent Full Time Customer Service Officer **The Company** Symbion is a national wholesaler of healthcare services and products with over 3,850 retail pharmacy customers and 1,800 hospital customers across Australia. - Symbion is a division of EBOS Healthcare and part of...

  • Trade Centre Customer Service Officer

    3 days ago

    Greystanes, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Relations Consultant

    1 week ago

    Greystanes, New South Wales, Australia Inchcape Full time $60,000 - $90,000 per year

    Customer Relations ConsultantLocation: GreystanesJob Details: Hybrid workingDo you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape's global network.You'll play a key part in growing a global business that's transforming our industry, working with the world's...

  • Catering Assistant Symbion

    2 weeks ago

    Greystanes, Australia Trippas White Group Full time

    **Catering Assistant | Symbion** **_ Trippas White Group_**_ is a leading hospitality company, which operates from premium locations such as the Sydney Opera House, Centennial Parklands, Roslyn Packer Theatre, Sydney Tower, Royal Botanic Gardens and various educational settings and schools across Australia. We take great care that our services meet the...

  • Forklift Operator

    3 days ago

    Greystanes, Australia New Start Australia Full time

    **Storeperson - Aboriginal Identified Role** New Start acknowledges the traditional custodians of country throughout Australia. We pay our respect to them, and to the Elders past, present and future. **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander decent (pursuant to Section 14 (d) of the...

  • Field Service Technician

    15 hours ago

    Greystanes, New South Wales, Australia -f1c6-49ba-b9a2-eaa6fb7fa850 Full time $60,000 - $100,000 per year

    As a Senior Field Service Technician at Aristocrat, you'll provide outstanding technical support and service excellence at customer locations. Work closely with the Service Manager and Field Services team to ensure electronic gaming machines operate flawlessly.What You'll DoCustomer & Technical ServicePerform scheduled tasks, preventative maintenance (PM),...

  • Major Account Executive

    1 week ago

    Greystanes, Australia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...