Indigenous Customer Service Manager

7 days ago

Greystanes, Australia Indigenous Workstars Full time

Due to exciting growth in the business, we are looking for a dynamic Customer Care Manager to lead, coach and develop our high performing national customer care team based in Greystanes NSW to provide an exceptional level of service to all customers.

**Your key responsibilities include, but not limited to**:

- You will lead, coach and mentor a small team of 3 Customer Care leaders with approximately 10 Customer Care Consultants in each team
- Be responsible for the service excellence provided to a group of national customers
- Drive a culture of change through effective leadership of your people
- Demonstrate daily the Blackwoods values of Customer First, Accountability, Boldness, Openness, and integrity with every interaction
- Support and work collaboratively with the operation managers and key stakeholders to support the overall strategic plan
- Ensure customer care key performance indicators are achieved and customer service expectations are exceeded
- Be a project leader for your customer service-related projects and be an active member of the leadership team, contributing to the delivery of best practice in customer service initiatives

**To be successful, you will have**:

- Experience leading a customer service team in a high-pressure environment
- Passionate about leading, coaching, mentoring, and developing team members
- Lead by example promoting our 'customer first' value along with taking accountability and ownership of the team's development and productivity
- Ability to make decisions and provide feedback to Team Leaders, Customer Care Consultants and key stakeholders
- Review processes and procedures ensure regular/consistent improvements are implemented and rolled out to the business
- Ability to communicate effectively with key stakeholders to help facilitate high levels of customer service across the customer care teams
- Exposure to the industrial industry will be highly regarded

**CULTURE & BENEFITS**

A career with our client will offer you rewarding experiences, opportunities for growth and the chance to help more Australians build a better Australia.

We have a diverse, inclusive, and safe workplace where all our team members feel empowered to connect and make a meaningful difference to our customers, communities, and colleagues. To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive salary and bonus structures
- Onsite parking, team events and celebrations
- Option to purchase 4 weeks additional annual leave
- Generous Wesfarmers Annual Share Plan
- Attractive parental leave policy and more
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

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