Customer Solutions Consultant

4 days ago

Melbourne, Australia Red Energy Full time

**Customer Solutions Consultant** THE CUSTOMER SOLUTIONS ROLE**:
At Red Energy, Our Customer Solutions team has a challenging and complex role that requires empathy, a level head and an outstanding service ethic. Our incredible consultants are the first point of contact for all of our customers, meaning the types of calls they get in a day are nice and varied - There is never a dull moment

Although you will be working from home full time, you will occasionally need to attend the Richmond based office for a team meeting or upskilling.

The best part about it? Our Richmond office is a dog friendly office decked out with massage chairs and coffee machines at every corner.

**You will be working on a rotating roster, working between the hours of 8:00am - 8:30pm Monday to Friday, and Saturday between 9:00am - 5:30pm.**

**ABOUT US**:
We are a 100% Australian owned and Operated Energy retailer who are backed by the mighty Snowy Hydro. We work hard each day to provide an outstanding customer experience to all of our 1.2 million customers across Australia. For 8 years in a row we have won the Canstar Most Satisfied Customer Award for Electricity Providers, now that's an achievement

**THE PERKS**:

- Feel secure in a permanent ongoing **FULL TIME** role, while working from the comfort of your own home
- Potential to earn a KPI based **BONUS **every six months, on top of your generous yearly salary Plus a 6 monthly performance and salary review period
- 3 FULL weeks of **TRAINING **before you even start taking phone calls, as well as ongoing **DEVELOPMENT**:

- 4 weeks of annual year PLUS the option to purchase an ADDITIONAL 4 weeks of **LEAVE **. That’s up to 8 weeks per year
- Mental health is important - that's why you will have access to our **EMPLOYEE ASSIST PROGRAM **which provides free, confidential personal counseling service
- We know every dollar counts right now - that's why all Red Energy employees have access to **DISCOUNTED **electricity and gas rates

Job Reference: RED00100844

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