Client Service Associate

**We give you a world of potential**

We have an excellent opportunity for a Client Service Associate to join our Service Delivery team, based in our Yarra Falls office. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.

Computershare Plan Managers (CPM) is the division within Computershare responsible for providing administrative services, project management and plan design to clients and their individual employee plan participants.

**A role you will love**

We are currently seeking a Client Service Associate who will be responsible for the day-to-day delivery of high-quality service to their clients and the respective client’s employee plan participants. The Client Service Associate will work closely with the Team Leader and internal stakeholders to ensure all functions and activities of their client accounts are anticipated, actioned and when required, reviewed in order to meet strict deadlines.

These functions include responding to internal and external stakeholder enquiries, maintenance of the employee register, reporting, purchases, processing sales, and involvement in dividend payments, shareholder meetings and other corporate transactions.

**Some other key responsibilities**:

- Managing stakeholders and taking on higher responsibilities as requested by the Client Service Manager
- Proactively identifying and recommending ideas that contribute to the continuous improvement of the business
- Responding to enquiries from share plan participants, payrolls, HR, Company Secretarial and other client contacts on a timely basis
- Participate and contribute to team activities
- Administrative duties including responding to customer enquiries, client reporting and maintaining employee information held in internal systems and databases

**What will you bring to the role?**

This opportunity is for someone who is a great communicator, able to balance conflicting priorities and someone who is technology savvy.

**Some other key skills that you’ll have**:

- A high level of attention to detail
- Ability to manage changing priorities and strong time management skills
- Ability to work both independently and within a team
- High level of initiative, flexibility, and problem-solving skills
- Strong PC skills with a high level of familiarity with MS Office products - specifically MS Excel
- Possess and display a positive, enthusiastic attitude & strong work ethic
- Knowledge of Employee Share Plans and Financial Services will be highly regarded

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan. **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing.** Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future. **We will support you along your retirement savings journey.

**Paid time away from work. **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts. **We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards. **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

**Covid-secure**

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount