Guest Experience Officer

1 week ago

Taigum, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Community**
- Conveniently located close to shopping, dining and entertainment precincts as well as education, medical and employment hubs, Ingenia Rental Taigum provides the ideal affordable rental accommodation option for singles, couples and families.
- Set amongst tranquil leafy surrounds, Ingenia Rental Taigum provides a safe community offering the flexibility of a short or long term lease with a fast approval process.

**About the Role**

Provide an exceptional Resident experience by delivering genuine customer service to our residents. You will also be responsible for being the first point of contact for our residents and ensuring the efficient operation of reception. This is a casual position, with essential weekend availability.

**Key Accountabilities**
- Welcome every Resident to Ingenia Rentals, explaining the community, surrounding area, amenities and activities.
- Conducting showings for vacant homes.
- Liaising with prospective tenants and advising of availability.
- Organising exit cleans and other repairs as needed.
- Ensure seamless and efficient move ins and move outs, following correct procedures.
- Lock up facilities including but not limited to office, vacated rooms, common areas and gates.
- Attend to matters including but not limited to noise complaints, community disturbance, washing tokens etc.
- Carry out routine walk around, and perimeter checks to ensure all residents and guests are abiding by site rules.
- Register any issues in terms of housekeeping, maintenance, office, common areas etc.
- Use of computer programmes (Newbook, MS Office) to maintain databases in relation to guests and residents.

**About You**
- Strong computer literacy skills
- Excellent customer service and sales skills
- Confident in decision making and able to work with mínimal supervision.
- Excellent interpersonal and communication skills
- Proactive team player
- Well organised and time conscious
- Confident and proficient at dealing with people.
- Keen eye for detail

**Culture and Benefits

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