Student Support Officer

Job Title: Student Support Officer

**Location**: Broadmeadows, Victoria
**Position Type**: Full-Time

**About Us**:
Techie International College is a leading educational institution committed to providing exceptional academic experiences and support to students. We foster an inclusive and supportive environment for all our students, enabling them to thrive both academically and personally. We are currently looking for a compassionate and dedicated **Student Support Officer** to join our team in Melbourne to ensure that our students receive the best support and guidance during their educational journey.

**Position Overview**:
As a **Student Support Officer**, you will be responsible for providing day-to-day support to students, assisting them with academic, personal, and welfare issues. You will act as a point of contact for students, helping them navigate the academic environment, providing advice, and directing them to the appropriate services. This role requires a proactive approach, excellent communication skills, and a genuine interest in the well-being and success of students.

**Key Responsibilities**:

- Provide face-to-face and virtual support to students, assisting with general inquiries, academic concerns, and personal well-being.
- Advise students on academic matters such as course progression, timetables, and assessments.
- Liaise with academic and administrative staff to ensure students’ needs are met.
- Assist in organizing and promoting workshops, events, and seminars focused on student success, well-being, and career development.
- Support students in managing stress, mental health issues, and other personal challenges, and refer them to appropriate resources where necessary (e.g., counselling services).
- Monitor student attendance and follow up on any attendance or academic concerns.
- Maintain accurate and confidential student records and provide reports as required.
- Work closely with international students to help them adjust to life in Melbourne, including offering guidance on visa-related concerns, accommodation, and cultural integration.
- Assist in the development and implementation of student support programs and initiatives.
- Act as an advocate for students, ensuring their voices are heard and their concerns are addressed.
- Ensure the timely and efficient resolution of student-related issues, escalating matters when necessary.

**Key Requirements**:

- Experience in student support, welfare, or a similar role within the education sector is desirable.
- Strong understanding of the needs of students, including academic, emotional, and social support.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to work with a diverse student body, including international and domestic students.
- Familiarity with student information systems and administrative processes.
- High level of confidentiality, sensitivity, and professionalism in dealing with student matters.
- Ability to work independently and as part of a team in a fast-paced environment.
- A proactive attitude with a strong desire to make a positive impact on student experiences.
- Knowledge of Australian student visa regulations (desirable, particularly for international students).

**Benefits**:

- Competitive salary and benefits.
- Opportunities for professional development and career progression.
- A supportive, dynamic, and inclusive work environment.
- Access to wellness programs and employee assistance services.

**How to Apply**:
If you are passionate about supporting students and making a meaningful impact on their educational experience, we encourage you to apply Please submit your resume and cover letter outlining your relevant experience and qualifications.

Pay: $58,019.56 - $100,348.19 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Rotating roster
- Weekend availability

Work Authorisation:

- Australia (required)

Work Location: In person