Education Support Officer

**About the role**

**About the role**

The Education Support Officer is a part-time, 12 month fixed term position, supervised by the Trainer/Assessor and works under their direction. The role is responsible for a range of activities, which supports learners and enhances the student learning experience and educative processes.

**Reporting lines and stakeholder relationships**
- Reporting directly to the RTO Manager
- Works closely with, and supports the Quality and Compliance Manager
- Internal Stakeholder relationships with other Trainers, Administrative Staff, Managers and other Brite Staff
- External Stakeholder relationships, with the student cohort

**Position responsibilities**
- Provide support to students to carry out tasks and facilitate their understanding of the learning materials and concepts
- Follow up students to encourage ongoing engagement and motivate and encourage the students to complete their tasks and activities
- Support Trainer/Assessor in meeting VRQA compliance functions including documentation
- Supplement the learning activities by providing follow-up instruction as provided by the trainer to practice skills to enhance the student’s educative experience and engagement
- Work in conjunction with Trainers and carry out administrative functions as required
- Maintaining a professional image and positive outlook in representing the organisation
- All other duties as directed by the RTO Manager

**Note**: This role does not train or prepare lessons or resources and does not deliver training nor undertake assessments

**Performance**
- Ability to show initiative and work autonomously; self-managing daily, weekly, monthly and annual tasks
- Behaving in a manner that contributes to a Brite’s status as a discrimination free employer
- Leading by example in fostering a professional team culture
- Communicating effectively and professionally with a diverse range of stakeholders
- Participating in performance reviews and evaluations
- Actively seeking professional development opportunities and maintaining industry knowledge and currency
- Maintaining a proactive approach to all duties and seeking areas of continuous quality system improvements
- Accurately identifying non-compliances or potential risks to the organisation and working to resolve these

**Knowledge, skills and experience**
- CHC40213 Certificate IV in Education Support or CHC40221 - Certificate IV in School Based Education Support
- Ability to understand the content of the learning materials and the processes used.
- High-level interpersonal and communication skills, including the ability to be proactive and show initiative and ability to explain ideas in a clear and concise manner
- Commitment and ability to support learning in an adult environment and a demonstrated ability to motivate and encourage students
- Ability to establish effective working relationships with people from a diverse range of backgrounds and to provide quality customer service as part of a broader team
- Skills in the use of relevant information and communication technologies
- Fully vaccinated
- High level written communication skills
- Excellent time management skills and the ability to manage multiple tasks with competing priorities and deadlines
- Ability to accept direction, provide and receive constructive feedback
- Ability to work under pressure

**Additional requirements**
- Current Victorian Driver’s Licence and reliable roadworthy vehicle
- Consent to undergo a NDIS Worker Clearance Screening Check
- Provide verified copies of relevant Qualifications, Certificates or other Testamurs

**About us**

Brite is a social enterprise and a Registered Training Organisation (RTO) employing approximately 200 people.

As a Social Enterprise, we provide a packing operation, supplying a diverse range of local and global companies and a wholesale nursery division supplying a large variety of plants to clients in the horticultural and building / construction trades. As a RTO, we run both Nationally Recognised Qualifications and pre-accredited courses in Community Services and in the development of independent living skills.