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Administration Officers

2 weeks ago

Joondalup, Australia Probe Group Full time

**Description**:
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We're looking for administration officers to represent our Energy Client out of our Joondalup office

Key Details
- Commencing ASAP
- Multiple Full time positions in Administration Officers
- Monday to Friday - 8am - 5:30pm (rotating roster)
- Joondalup location with potential to move to Hybrid working model after training and nesting period

Key Responsibilities
- Inbound or outbound calls with customers, retailers, and field service providers with a variety of questions and concerns
- Assist with resolving disputes, claims and payments
- Provide accurate and timely responses and outcomes
- Documenting all information on customer interaction according to standard operating procedures
- Ensuring consistent performance based on a continuous improvement model

Skills & Experience
- Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people
- Customer service and administration experience desirable
- Positive attitude and ability to work as part of a team to achieve mutual goals
- Excellent attention to detail and ability to work under time pressure
- Knowledge of Google Suite and Microsoft Word and Excel is required
- SAP knowledge preferred (Admin role)

Culture & Benefits
- Unlimited access to Sonder - Trusted Mental Health Platform
- Opportunity for career progression with client
- WFH Requirements: Windows 10 based PC Monitor/Laptop with an i5 processor and 8GB RAM or equivalent. Anti-Virus installed and Windows Defender switched on with a reliable internet connection. You will also be required to provide your own headset with a microphone. Macbooks are not compatible with our systems.