Customer Service Officer

20 hours ago

Joondalup, Australia Lendlease Full time

Lendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities. Our purpose is to create places where communities thrive not only for our clients, but importantly for our employees.

Based at Lakeside Joondalup Shopping City in Joondalup, we are looking for a Customer Service Officer to join the Customer Service Team. This role will be on a Permanent Part Time basis. The hours are on average 15 to 20 hours per week predominately weekend work.

The Customer Service Officer represents the face of our Centre and plays a critical role in providing an exceptional customer experience for our customers. This role involves liaising with our customers, retailers, and all Centre visitors.

You will be an exceptional communicator who has strong customer service skills. Your duties will encompass a wide variety of ad-hoc administration, gift card sales, phone enquiries, assisting with hire of kiddy carts and mobility equipment and at times assist with enquiries regarding marketing activities.

In order to be successful in this role, you will have broad knowledge of customer service principles and a positive, ambitious nature. Specific knowledge within retail management, marketing or administration is not essential, but is desirable. You will demonstrate exceptional communication and stakeholder management skills.

We embrace the value of a vibrant and diverse workforce and recognise that our people have different experiences and needs at different times. Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success.

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