Technical Support Agent

1 week ago

Melbourne, Australia Menumiz Full time

**Company Description**

menumiz delivers Hospitality Management Solutions on Cloud. Our SaaS platform, which comprises a restaurant management app and electronic Point of Sales (POS) system, harnesses the power of mobile to speed up restaurant services. From digital menu, taking self-service orders, sending kitchen instructions to accepting payments and more. This helps restaurants operate at an optimal level, deliver quality service to their diners, and get paid effortlessly.

**Role Description**

This is a contract role for a Support & Onboarding technician at menumiz (AU) located Melbourne, with flexibility for some remote work. As a Support & Onboarding Specialist, you will be responsible for assisting customers in the onboarding process, providing technical support, and ensuring customer satisfaction. You will also play a key role in training and educating clients on how to effectively use our restaurant management app and POS system. You will collaborate with cross-functional teams to troubleshoot and resolve customer issues, and provide timely and professional support.

**Qualifications**
- Prior experience in customer support or onboarding roles
- Excellent communication and interpersonal skills
- Installing thermal printers know-how
- Strong problem-solving abilities and attention to detail
- Knowledge of restaurant operations and industry trends is a plus
- Familiarity with restaurant management software or POS systems
- Ability to adapt to changing priorities and work in a fast-paced environment
- Fluency in written and spoken English, proficiency in other languages is a plus
- Strong organizational and time management skills
- Ability to work independently and in a team
- Network and LAN setup knowledge is a plus

Learn about our hiring proceduer:
**Job Types**: Fixed term, Casual
Contract length: 12 months

Pay: $49,900.00 - $75,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging
- Work from home

Work Location: Hybrid remote in Melbourne VIC 3000

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