Technical Support Agent

7 days ago

Melbourne VIC, Australia menumiz Full time $49,900 - $75,000 per year

Company Description

menumiz delivers Hospitality Management Solutions on Cloud. Our SaaS platform, which comprises a restaurant management app and electronic Point of Sales (POS) system, harnesses the power of mobile to speed up restaurant services. From digital menu, taking self-service orders, sending kitchen instructions to accepting payments and more. This helps restaurants operate at an optimal level, deliver quality service to their diners, and get paid effortlessly.

Role Description

This is a contract role for a Support & Onboarding technician at menumiz (AU) located Melbourne, with flexibility for some remote work. As a Support & Onboarding Specialist, you will be responsible for assisting customers in the onboarding process, providing technical support, and ensuring customer satisfaction. You will also play a key role in training and educating clients on how to effectively use our restaurant management app and POS system. You will collaborate with cross-functional teams to troubleshoot and resolve customer issues, and provide timely and professional support.

Qualifications

  • Prior experience in customer support or onboarding roles
  • Excellent communication and interpersonal skills
  • Installing thermal printers know-how
  • Strong problem-solving abilities and attention to detail
  • Knowledge of restaurant operations and industry trends is a plus
  • Familiarity with restaurant management software or POS systems
  • Ability to adapt to changing priorities and work in a fast-paced environment
  • Fluency in written and spoken English, proficiency in other languages is a plus
  • Strong organizational and time management skills
  • Ability to work independently and in a team
  • Network and LAN setup knowledge is a plus

Learn about our hiring proceduer:

Job Types: Fixed term, Casual

Contract length: 12 months

Pay: $49,900.00 – $75,000.00 per year

Benefits:

  • Professional development assistance
  • Salary packaging
  • Work from home

Work Location: Hybrid remote in Melbourne VIC 3000

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