Associate Technical Account Manager

2 weeks ago

Sydney, Australia Yardi Systems, Inc. Full time

**About the Role**:
**What You’ll Do**:

- Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
- Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
- Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
- Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
- Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team.

**Who You Are**:

- Bachelor's degree in Business, Accounting, Finance, or a related field.
- A passion for numbers and strong analytical skills.
- Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
- Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
- Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.

**Ideal to have**:

- Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
- SQL Server and web Server knowledge.

**Real Estate runs on Yardi. About Us**:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

**Discover the Yardi Difference**:
Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

YardiCareers #TeamYardi #hiring

LOCATION

**Sydney, Australia**

BUSINESS UNIT

**Global Solutions**

DEPARTMENT

**Client Services**

EMPLOYMENT TYPE

**Employee
- Full Time

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