Client Manager

The purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.

Job Title:
Client Manager

**Job Description**:
Carat is the world’s first media agency and privileged to work with some of the most storied and innovative brands in the world. Most recently named a leader amongst global media agencies by Forrester, Carat is consistently ranked the #1 media agency in the world. With over 12,000 experts in over 100 countries, Carat delivers an unparalleled capability to unlock real human understanding and connect people and brands through powerful and engaging media experiences.

As our next Client Manager, you will be responsible for the efficient running of the media response process and supporting the day-to-day running of the client.

What your typical day will look like:

- Work with an experienced and tenured team - well resourced and capable with the ability to cross train, upskill and gain full exposure to all aspects of the account
- Efficiently run the media response process and support the day to day communication and stakeholder management
- Take ownership of the media planning outputs for the account, including the media plan ad supporting the implementation and recommendation inline with the strategy
- Work on some really interesting pieces of work looking at different strategies and areas for optimization - this team and client is well resourced with heaps of room for growth (and amazing upcoming projects)
- With the support of Directors, manage the workflow and quality of deliverables as well as training and development for more junior members in the team
- We have some incredibly talented Junior members in our team and we want your help to allow them to grow

Core responsibilities include:

- Focus on best-in-class media planning and media plan creation; briefing, negotiating and planning recommendations
- Management of the client administration including; WIPs, contact reports and timeline management
- Ensure client expectations are managed and media delivery performance is clearly communicated

A bit about you:

- Exceptional attention to detail is first and foremost, with previous experience within a project or campaign-orientated role
- Ability to manage varying deadlines and tasks, escalating priorities where required
- Previous experience working with OoH, Radio, TV and Print media channels
- Strong communication skills, ability to liaise with mid-Senior stakeholders and improve processes and agency adherence to brand compliance
- Previous experience working across varying stakeholders, managing expectations and mitigating changing deadlines and briefs
- Ability to work autonomously, confident to make decisions, operational and process-driven mindset

A bit about you:

- 2+ Years experience working within a media planning & implementation role
- Exceptional attention to detail is first and foremost, with previous experience within a project or campaign-orientated role
- Ability to manage varying deadlines and tasks, escalating priorities where required
- Strong offline experience particularly across OOH, TV & radio
- Ability to work autonomously, confident to make decisions, put forward ideas and work with a supportive leadership group
- Ideally, you have had previous experience across tools/software platforms such as AQX, Fusion, SMD, Roy Morgan

Become a champion for meaningful progress:
If you want to belong to one global network where opportunities are limitless - we look forward to welcoming you.

**Location**:
Sydney

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent