Enquiries Officer

Are you passionate about making a real difference to the Victorian community?Are you looking to re-enter the workforce?Interested in flexible working arrangements?Work/life balance - no weekends or public holidaysWant to work in an inbound-only contact centre?No background in Australian legislation? No problemOngoing support and guidance in reaching all KPI'sPLUS the option to work from home once KPI's are reached.
Please note, the role start date will be discussed during the interview stage of the recruitment process.

**About Consumer Affairs Victoria (CAV)**: CAV is seeking both full-time and part-time applicants for several Ballarat-based Enquiries Officer roles. The Consumer Affairs, Liquor, Gaming and Dispute Services group of the Department of Justice and Community Safety leads regulatory functions across the Government Services portfolio. Our aim is to assist people in the community, especially those who are vulnerable and disadvantaged, and our vision is a connected justice and community safety system, working to build a safer, fairer, and stronger Victoria.

**About the role**:

- x1 2-year fixed term opportunity
- x11 ongoing opportunities

We are proud of the work we do. We provide comprehensive, continuous coaching and learning opportunities, ongoing support, career opportunities in the Victorian Public Service (VPS) and an excellent Employee Wellbeing and Support service.
The IDSC provides contact centre services across Consumer Affairs legislative remit, including (but not limited to):

- Renting/tenancy and Specialist Disability Accommodation
- The Residential Tenancies Bond Authority (RTBA)
- Australian Consumer Law
- Occupational licensing schemes administered by CAV
- Responsible service of gaming

**About you**:

- You work well under pressure
- Your values align with ours
- You love customer service and have great communication skills
- Can follow processes and are willing to learn
- Are comfortable using computers and have basic Microsoft Office skills
- You are reliable and have an excellent work ethic

How to apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**MANDATORY VACCINATIONS**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.
At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.
Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).

**Acceptable evidence includes**:
*
- COVID-19 digital certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.

**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.