Donor Services Officer

Are you the person we are looking for?
- Bring your outstanding communication skills, strategic thinking strengths and heart to serve donors to a job where you make a real difference in the lives of people locally and globally._

**About us**:

- 85% of our team recommend us as a great place to work._
- 80% of our team say that their life has been changed for the better through their work with us._

Church 4 Life Clothing Collectors are a business of Church 4 Life Ltd. As a charity we have an honest, respectful and hardworking team of volunteers and employees who work together to turn the generous donations of our community into life giving opportunities for people locally, globally and eternally, while helping our environment.

We are a friendly, passionate and diverse bunch who love the exciting adventures and opportunities of a growing charity that is creating real social change.

Our five-year Mission is to see 1,000 local lives changed by 4 April 2027 through the generosity of our donors; the support of our customers, church and community; the hard work of our staff and many miracles from heaven.

**About you**:
You may have contact centre experience, or maybe not. While phone customer service experience and tertiary qualifications in Communication, Business, Customer Service, Marketing or related fields will be highly regarded, we are open to applicants with relevant transferable skills.

Experience with _Locate 2 U_ or other courier software will be highly regarded.

**About the job**:
This is an in-office role at our Head Office at Warners Bay, Monday to Friday 9am to 3pm starting as Casual and moving to Permanent for the right person.

In this role you will answer inbound calls, texts and online requests from donors and allocate donation pick-ups for our drivers to collect in an efficient and timely manner.

Outbound calls to thank donors for their engagement in Campaigns is a fun part of this role.

You will also provide administration support to various teams in our charity including our Donor Services Teams, Op Shops and Marketing.

**What you will do in this job**:

- Engage with donors as the primary point of contact for all enquires, answering phone calls, text messages and online enquires
- Arrange pick up of donations for Collection driver’s run in an efficient way
- Provide office support for Collection drivers
- Answer enquires about other departments of Church 4 Life Charities
- Outbound calls campaigns to thank donors
- General administration support

**Does this describe you?**
- Strong work ethic with drive, initiative and high integrity
- Willing to learn with a can-do attitude
- Able to process a high volume of donor contacts quickly
- Proven experience showing your passion to provide fabulous customer service
- Excellent communication skills, with a love of talking to people on the phone
- Highly organized and efficient with attention to detail while keeping the big picture in mind
- Very good computer and general administration skills
- A strategic thinker, problem solver and team player
- Willing to work in an overtly Christian organisation
- Strong alignment with the Vision and Values of Church 4 Life Clothing Collectors

**Benefits of Joining Our Team**
- Rewarding workplace where your work changes lives locally and globally
- Opportunities to grow in your career
- Friendly team environment in a growing charity
- Attractive NFP salary sacrifice package available

**What next**:
If you are someone who is passionate about customer service, highly organized, ready to put in the hard work needed to make a difference and this opportunity excites you, submit your resume and a cover letter, addressed to the Pastor of Church 4 Life, via this app, selling me on the 3 reasons why you would be ideal for this job.

**Job Type**: Casual

Pay: $30.00 - $35.00 per hour

**Benefits**:

- Salary packaging

Work Location: In person