Donor Services Officer

2 weeks ago

Warners Bay, Australia Church 4 Life Ltd Full time

Are you the person we are looking for?
- Bring your outstanding communication skills, strategic thinking strengths and heart to serve donors to a job where you make a real difference in the lives of people locally and globally._

**About us**:
Church 4 Life Clothing Collectors are a business of Church 4 Life Ltd. As a charity we have an honest, respectful and hardworking team of volunteers and employees who work together to turn the generous donations of our community into life giving opportunities for people locally, globally and eternally, while helping our environment.

We are a friendly, passionate and diverse bunch who love the exciting adventures and opportunities of a growing charity that is creating real social change.

Our five-year Mission is to see 1,000 local lives changed by 4 April 2027 through the generosity of our donors; the support of our customers, church and community; the hard work of our staff and many miracles from heaven.

**About you**:
You may have contact centre experience, or maybe not. While phone customer service experience and tertiary qualifications in Communication, Business, Customer Service, Marketing or related fields will be highly regarded, we are open to applicants with relevant transferable skills.

**About the job**:
We are looking for Casual staff to join our Donor Services Team for shifts Monday to Friday, and especially on Wednesdays.

In this role you will answer inbound calls, texts and online requests from donors and allocate donation pick ups for our drivers to collect in an efficient and timely manner.

Outbound calls to thank donors for their engagement in Campaigns is a fun part of this role.

You will also provide administration support to various teams in our charity including our Donor Services Teams, Op Shops and Marketing.

**What you will do in this job**:

- Engage with donors as the primary point of contact for all enquires, answering phone calls, text messages and online enquires through our cloud-based software
- Arrange pick up of donations for Collection driver’s run in an efficient way
- Provide office support for Collection drivers
Answer enquires about other departments of Church 4 Life Charities
Outbound calls campaigns to thank donors
General administration support

**Does this describe you?**
- Strong work ethic with drive, initiative and high integrity
- Willing to learn with a can-do attitude
- Proven experience showing your passion to provide fabulous customer service
- Excellent communication skills, with a love of talking to people on the phone
- Highly organized and efficient with attention to detail while keeping the big picture in mind
- Very good computer and general administration skills
- A strategic thinker, problem solver and team player
Willing to work in an overtly Christian organisation
Strong alignment with the Vision and Values of Church 4 Life Clothing Collectors

**Benefits of Joining Our Team**
- Rewarding workplace where your work changes lives locally and globally
- Opportunities to grow in your career
- Friendly team environment in a growing charity
- Attractive NFP salary sacrifice package available

**What next**:
If you are someone who is passionate about customer service, highly organized, ready to put in the hard work needed to make a difference and this opportunity excites you, submit your resume and a cover letter, addressed to the Pastor of Church 4 Life, selling me on the 3 reasons why you would be ideal for this job.

**Job Type**: Casual

**Salary**: $29.96 per hour

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