Customer Success Manager

1 week ago

Melbourne, Australia Objective Corporation Full time

**About Objective Corporation**

At Objective, we develop high-value and innovative cloud software targeted at government and regulated industries that help our customers and enterprises of all sizes secure, manage and process their unstructured information and business processes.

Our people are paramount to driving our continuing success. We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment for talented people to deliver innovative technical solutions.

*
*
**About the role**

The Customer Success team is Objective’s secret weapon. As a team, we provide expertise to help our customers fully leverage our Software. We put our customers first and strive to exceed every expectation. Our goal is to deliver a truly #outstanding Customer experience that turns our customers into evangelists, and Objective customers for life

The Customer Success Manager is responsible for becoming a trusted adviser relationship that works to ensure customer's overall satisfaction with Objective’s ECM product

**Responsibilites**
- Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with Objective’s ECM product.
- Accelerate customer adoption of ECM IQ through the customer lifecycle journey stages.
- Becoming customer's trusted advisor by providing technical guidance and supporting customers transformation strategies.
- Developing success plans for customers that outline their critical success factors, metrics for success, and potential issues, and provide recommendations for best practice.
- Prioritising and driving resolution on escalated customer issues.
- Acting as the Voice of the Customer for our ECM customers, reporting and acting on observed areas for improvement
- Supporting development and implementation of ECM customer success programs

**What you will need to excel**
- A minimum of 5 years’ experience working in a Technical Support, Technical Account Management, Project, or Program Management role
- Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on the quality of customer experience
- Strong verbal and written communication skills
- Experience working with high-profile customers
- Can do attitude, self-starter, strong attention to detail, solution focussed
- Willingness to travel when required

**Why you will love working at Objective**

We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment that allows talented people to deliver innovative technical solutions. We offer a truly flexible working environment - from the tools you use (Mac or PC) and to your location (in the office, remote or hybrid).
Come and join a team that is making a difference, Come and join Objective.

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia Give A Grad A Go Full time

    Competitive starting salary of $80k + Super - Opportunity to the employee ownership plan (ESOP) - Flexible progression **Company profile - ConstuctionTech startup** Are you eager to take the next step in your customer success career in a thriving tech SaaS startup? We are excited to introduce this unique customer success opportunity with a fast-growing...

  • Customer Success Manager

    2 days ago

    Melbourne, Victoria, Australia griddable Full time

    Customer Success Manager - Public SectorCustomer Success Manager - Public Sector3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.DescriptionFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our...

  • Customer Success Manager

    1 week ago

    Melbourne, Australia FrankieOne Full time

    Customer Success Manager **Customer Success Manager** Are you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Zendesk Full time

    Join to apply for the Customer Success Manager role at Zendesk Join to apply for the Customer Success Manager role at Zendesk Get AI-powered advice on this job and more exclusive features.Customer Success Manager The Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using...

  • Customer Success Manager

    4 hours ago

    Melbourne, Victoria, Australia Quest Software Full time

    Join to apply for the Customer Success Manager role at Quest SoftwareJoin to apply for the Customer Success Manager role at Quest SoftwareCustomer Success Manager IIIQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.OverviewCustomer Success Manager...

  • Customer Success Manager

    4 days ago

    Melbourne, Australia SpaceIQ Full time

    **Company Overview**: iOFFICE+SpaceIQ makes your workplaces smarter and your employee experiences better. Businesses that need a centralized data-driven platform to make better informed decisions about real estate, want to plan and manage a more productive and efficient work environment, and want to give their employees a frictionless experience so they can...

  • Customer Success Manager

    1 week ago

    Melbourne, Australia FrankieOne Full time

    **Customer Success Manager** Are you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our team! As a **Customer Success...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia IFS Full time

    Company Description At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers - at the...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia at Full time

    Customer Success Manager - Fleet Management - All AustraliaOur client is on a mission to make roads safer through innovative fleet safety technology. Their platform leverages real-time insights and data to promote safer driving, reduce accidents, and ultimately save lives.They are now seeking a dynamic Customer Success Manager to manage and grow key customer...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia at Full time

    Customer Success Manager - Fleet Management - All AustraliaOur client is on a mission to make roads safer through innovative fleet safety technology. Their platform leverages real-time insights and data to promote safer driving, reduce accidents, and ultimately save lives.They are now seeking a dynamic Customer Success Manager to manage and grow key customer...