
Customer Success Manager
7 days ago
Competitive starting salary of $80k + Super
- Opportunity to the employee ownership plan (ESOP)
- Flexible progression
**Company profile - ConstuctionTech startup**
Are you eager to take the next step in your customer success career in a thriving tech SaaS startup? We are excited to introduce this unique customer success opportunity with a fast-growing construction tech startup in Melbourne boasting an award-winning mobile platform. Their ground-breaking tech is empowering construction workers on-site and creating safer & more efficient worksites worldwide.
The business leaders are serial entrepreneurs with decades of experience in startups and the building industry. They are looking for someone passionate about the customer experience to join the fast-growing customer success team.
Opportunities to work remotely.
**The role - Customer Success Manager**
In this Customer Success role, you will play a pivotal role in supporting customers as they transition from pre-sales to post-sales and become long-term, loyal customers.
Joining a young and dynamic team, there will be plenty of opportunity to grow and you will work cross-functionally with teams including product, marketing, sales and support.
**Responsibilities of the role - Customer Success Manager**
In this Customer Success Manager role, you can expect the following duties as part of your day:
- Onboard customers - including setting goals, managing stakeholders and training
- Keep customers engaged with the platform
- Build customer loyalty
- Resolve any customer issues e.g user testing
- Handle CRM data for your customers
- Work closely with internal teams ensuring customers are maximising the use of the product
- Identify growth opportunities
- Look after customer renewals
**Requirements of the role - Customer Success Manager**
- Experience working in Customer Success is essential (a bonus if you have experience in SaaS)
- Relationship builder
- Excellent written and verbal communication skills
- Great problem solver and the ability to dispute resolution.
- Go-getter attitude with a curious mind
- Thrives in a fast-paced environment
- Keen to learn and grow
- Desirable: experience with HubSpot or similar internal systems
**Benefits of the role - Customer Success Manager**
- Competitive starting salary of $80k + Super
- Opportunity to the employee ownership plan (ESOP)
- Awesome co-working space in Cremorne (rooftop, social drinks..)
- Joining a rapidly growing startup already obtaining international clients
- A leadership team that seriously cares about your training and development
- In safe hands with an expert management team of serial entrepreneurs with venture capital experience
- Expect opportunities early on to be involved in client meetings and exposure to full business operations
- Flexible progression
- The company comes together regularly as a team, but you can work remotely
- Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion Promise for more information about this._
- INDAUS_
-
Customer Success Manager
2 weeks ago
Melbourne, Australia Cisco Systems Full time**Senior Customer Success Manager** There are a lot of security companies out there, but no one is doing what Kenna is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see phenomenal growth as some of the top companies in the world flock to...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Cisco Systems Full time**Senior Customer Success Manager**There are a lot of security companies out there, but no one is doing what Kenna is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see phenomenal growth as some of the top companies in the world flock to...
-
Customer Success Manager
3 weeks ago
Melbourne, Victoria, Australia griddable Full timeCustomer Success Manager - Public SectorCustomer Success Manager - Public Sector3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.DescriptionFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our...
-
Customer Success Manager
3 days ago
Melbourne, Australia FrankieOne Full timeCustomer Success Manager **Customer Success Manager** Are you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Frankieone Full timeCustomer Success Manager**Customer Success Manager**Are you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our teamAs a...
-
Customer Success Manager
3 weeks ago
Melbourne, Victoria, Australia Quest Software Full timeJoin to apply for the Customer Success Manager role at Quest SoftwareJoin to apply for the Customer Success Manager role at Quest SoftwareCustomer Success Manager IIIQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.OverviewCustomer Success Manager...
-
Customer Success Manager
1 week ago
Melbourne, Australia IFS Full timeCompany Description At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers - at the...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Rapid7 Full time**Customer Success Manager**Rapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer...
-
Customer Success Manager
3 weeks ago
Melbourne, Victoria, Australia Quest Software Full timeJoin to apply for the Customer Success Manager role at Quest SoftwareJoin to apply for the Customer Success Manager role at Quest SoftwareCustomer Success Manager IIIQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.OverviewCustomer Success Manager...
-
Customer Success Manager
2 weeks ago
Melbourne, Australia FrankieOne Full timeAre you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our team! As a Customer Success Manager at FrankieOne, you will...