Operations Supervisor

2 weeks ago

Valley Heights, Australia CDC NSW Full time

Do you have experience in operations and leading teams?
- Work locally and closer to home
- Competitive pay and career development opportunities

**About Us**

ComfortDelGro Corporation Australia (CDC) is the largest private bus operator in NSW. Our subsidiary Blue Mountains Transit is proudly committed to serving Australian communities by connecting people and places. We have a reputation for providing safe and reliable transport that meets our customer and community needs.

Our people are our most valued asset, they are the heart of our success. Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily. We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs.

**The Role**

Reporting to the Service Delivery Manager this role is responsible for the day-to-day operational management of the bus services that are delivered out of our Valley Heights depot. You will work to ensure that our fleet is maintained to the highest standard to fulfill our exceptional safety standards, commitment to our customers and our contract requirements.

This is a permanent full-time opportunity working with other Operation Supervisors on a rotating roster of mornings and afternoons across Monday to Friday.

Key Duties and responsibilities:

- Monitor and maintain shift rosters
- Ensure that services are delivered in a manner that allows CDC to meet its contractual KPIs
- Allocate buses and drivers to cover rail replacement and charter bookings ensuring correct management of fatigue and payroll processing
- Investigate Accidents/incidents by reviewing CCTV and other sources of factual information pertaining to the investigation
- Monitor the performance of staff and take disciplinary action as required to ensure staff are performing to expected standards
- Ensure all defects and/or mechanical issues with buses are reported via kiosk.
- Communicate with the Depot / Service Delivery Manager, or equivalent, about issues of the day and collaborate with counterparts at other sites to drive best practice across sites

**About You**
- Previous experience in leading employees and managing and optimising resources
- Capable of being able to understand how the delivery of services impacts on contractual KPIs
- Capable of interpreting company policies and procedures and reports
- Ability to manage conflicting priorities whilst delivering on agreed timelines
- Experience in using computer systems to manage shifts and rosters
- The ability to manage conflicting priorities while delivering on agreed timelines.
- Excellent communication skills

If you are an operations professional ready to join a dynamic, proactive team and help ensure your community get to where they are going safely then APPLY NOW

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