Team Leader, Citrix Platforms

**Job no**: 0046197
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department**:Business Services
**Salary**:Competitive remuneration structure plus 17% super
- **Lead a high performing team to plan, build, support and optimise our Citrix Virtual Applications and Desktops platforms.**:

- **Salary range, 17% super, benefits, and a flexible hybrid work environment**

**About the Role**
Lead the Citrix Platform strategy, roadmap, technical implementation and associated operational support to meet the needs of the University, its staff, and students.

Actively engage with and project, operational and support staff to meet objectives by providing technical direction around the reliability, availability, security, scalability of solutions aligned to Citrix Platforms.

Provide thought leadership, training, coaching and oversight of the Citrix Platform team consisting of engineering specialists and operational support consultants as well to as extended Service Delivery teams.

**Digital Workplace Services**
The Citrix Platform Lead reports into the Senior Manager of the Digital Workplace Services which sits within the Client Services cluster of Business Services and has a clear work grouping orientation towards strategic growth and transformation.

This broader team is responsible for the leadership and performance of digital workplace services as an integrated suite designed to enhance the digital dexterity of the University's staff and students.

**Your responsibilities will include**:

- Optimise supported services, practices and processes associated with Citrix platform efficiency, security, capacity, scalability, and availability to realise high levels of client satisfaction.
- Drive the adoption of bring your own device (BYOD) in student workspaces and labs across faculties by ensuring lab software and requirements are made available through Citrix Cloud.
- Ownership of the lab’s software refresh process prior to the start of each semester.
- Ownership of the Citrix component within the Secure Research Environment (SRE).

**Who we are looking for**
You are passionate about virtual desktop infrastructure and the flexibility in working outcomes that this technology drives. You will ideally have:

- Extensive experience implementing and supporting Citrix Platform Technologies.
- Extensive experience with Citrix Desktops-as-a-Service (DaaS) secure delivery of virtual apps and desktops to any device through our Citrix-hosted management service.
- Extensive experience with the design and implementation of Citrix Virtual Apps and Desktop through Citrix Cloud utilising PVS and MCS technologies.
- Experience leading teams, workloads and projects following Agile methodologies.
- Experience across; ITIL Service Lifecycle, Stakeholder Management, Strategy, Planning, Road Maps, Leadership and Mentoring, Vendor Management.

You will also have:

- Post graduate qualifications in a relevant IT discipline and or equivalent mix of education and relevant experience.
- Advanced industry-based certification and/or demonstrated working knowledge relevant to the Citrix technical domains.
- A qualification in ITIL and/or previous experience using ITIL at a practical level.
- Strong breadth of experience in a technology services group within a large complex organization and multi-sourced services environment.

For further information regarding responsibilities and requirements please refer to the attached PD.
- To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check._

**This role requires current valid work rights for Australia.**

**Your new team - Business Services**

Business Services provides a full range of class leading services to all operating entities of the University and comprises thirteen teams supporting the University community.

**What we offer you**

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**

The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversit