Team Leader

**Job no**:0057246
**Location**:Parkville
**Role type**:Full time; Continuing
**Department**:Business Services
**Salary**:Negotiable based on skills and experience, plus 17% super
- **Join a team where transformation and innovation are their focus**:

- **Drive the implementation of cutting-edge technology that directly impacts teaching, learning and working outcomes**:

- **Lead and grow your team in this fast paced and challenging environment**

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

**About Digital Workplace Technology (within Business Services)**
Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.

Within Business Services, the Digital Workplace Technology team delivers an industry leading Digital Workplace experience for staff and students with a key focus on designing, implementing, supporting, and transforming core platform capabilities across Windows, Mac, Linux, Citrix, Audio Visual, M365 and Zoom environments.

Our vision, strategy and associated roadmap intends to deliver a simple and seamless end user experience across virtual, remote and hybrid environments. We are passionate about enabling our staff and students to connect, communicate and collaborate with one another through their choice of managed device, location, and time.

**About the Role**
Play an instrumental role in delivering the next phase of our client computing strategy by optimising how we manage devices across; onboarding, deployment, provisioning, policy configuration, patching, app publishing, automation, reporting and security.

By rethinking our workspace computing ecosystem, you will deliver on modern staff expectations of hybrid ways of working and always being ‘up to date’ and achieve an optimal end user experience that drives collaboration, productivity, and engagement.

Drive and implement solutions across the Microsoft Ecosystem including Modern Endpoint Management, Windows 10/11, Intune, Autopilot, SCCM, Co-Management, Active Directory / Azure Active Directory as well as Citrix Desktops-as-a-Service (DaaS).

Responsibilities include:

- Lead the Microsoft Windows and Citrix platform strategy, roadmap, and technical implementation activities to meet current and future needs of the University
- Lead continuous improvement activities to optimise supported services, practices and processes
- Drive problem management to determine the root causes of incidents and ensure solutions are made available
- Develop the team's technical skillset, manage professional development and growth of team members platform competency

**About You**

You will also have:

- Post-graduate qualifications in a relevant discipline and/or equivalent mix of education and relevant experience.
- Microsoft and Citrix certifications advantageous e.g., Citrix Certified Enterprise Engineer, Microsoft 365, Azure, Active Directory etc.
- Extensive experience working with and implementing Microsoft and Citrix Technologies
- High level of competency across service operations, service design and service transition with a high focus on change, incident and problem management including root cause analysis

**About the University**
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

**Benefits of Working with Us**
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

- Flexible working arrangements, generous personal, parental and cultural leave
- Competitive remuneration, 17% super, salary packaging and leave loading
- Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
- Discounts on a wide range of products and services including Myki cards and Qantas Club
- Career development opportunities and 25% off graduate courses for staff and their immediate families

**Be Yourself**
We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

**Join Us**

**_ Please note