Technical Consultant

**Position Number**:JR-004350
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department/School**:Client Services
**Salary**:UOM 6 - $98,870 - $107,023 p.a. plus 17% Super
- Provide Citrix endpoint innovation / Enhance user experiences / Support cutting-edge research environments
- Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

**The University of Melbourne**
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Your next career opportunity**
As a Technical Consultant in the Citrix Platforms team at the University of Melbourne, you'll play a crucial role in delivering and maintaining cutting-edge digital workspace solutions. You'll provide expert technical support, troubleshoot complex issues, and contribute to the continuous improvement of Citrix endpoints across the university. This role offers you the opportunity to work with diverse stakeholders, from researchers to clinicians, ensuring they have the best possible technology experience to support their work in a world-class institution.

**Your responsibilities will include**:

- **Technical Support**:Provide advanced troubleshooting and resolution for Citrix endpoint issues across the university.
- **Stakeholder Engagement**:Collaborate with faculty staff, researchers, and clinicians to understand and meet their specialised technical needs.
- **Innovation**:Contribute to the development and implementation of new Citrix technologies and features to enhance user experience.
- **Knowledge Management**:Create and maintain detailed documentation, contributing to a robust knowledge base for the team and users.

**You may be a great fit if**:
You are a customer-focused IT professional with **strong technical skills in Citrix technologies and Windows operating systems,**possessing excellent problem-solving abilities and a passion for delivering exceptional user experiences in a complex academic environment.

**You may also**:

- Hold relevant IT qualifications or certifications (e.g., CompTIA A+, Microsoft Certified Professional).
- Demonstrate experience in providing technical support for diverse hardware and software environments.
- Have strong communication skills, with the ability to explain complex technical concepts to non-technical users.
- Show a commitment to continuous learning and staying updated with the latest Citrix and Windows technologies.
- Embody the Business Services values of putting the University First, delivering Service Excellence, and working collaboratively as One Team.

For further information please refer to the attached PD.

**What we offer you**
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

- Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
- Progressive, considerate leave provisions to empower your work-life balance
- Salary packaging and access to a range of discounted services including Bupa health insurance
- Health and well-being services including a leading Employee Assistance Program
- Comprehensive career development and training, plus a 25% discount on UniMelb graduate courses for your immediate family members

**Your new team - Client Services**
Relationships, Digital Dexterity, Service Management Practice Single point of first contact for service consumers focused on user experience and service improvement. There are four teams in Client Services:

- Service Delivery
- Digital Workplace Services
- Service Management Practice
- Relationship Management

**Be Yourself**
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

**Working at the University - what you need to know**:
**Please note: Visa sponsorship is not available for this position.**This role requires current valid work rights for Australia.**

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