Claims Team Manager

10 hours ago

Brisbane, Australia TAL Full time

**Company Description**
Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

Lead a team of Claims Consultants and Service Officers to deliver exceptional claims experiences in line with TAL’s claims philosophy and risk management framework.

You’ll focus on delivering a market-leading customer experience while managing risk, ensuring regulatory compliance, and driving operational excellence. Key to your success will be developing team capability, managing escalations, and fostering strong stakeholder engagement.

**Key Responsibilities**:

- Drive a culture of process improvement and embed change effectively within the team.
- Support department and company-wide projects.
- Stay up to date with industry best practice, policies, and guidelines.
- Ensure TAL’s claims processes reflect industry standards.
- Manage escalated issues and customer complaints, delivering aligned outcomes.
- Perform ad-hoc duties as required.

**Qualifications**
- At least 2 years’ experience in a team management role within Financial Services/Insurance, or 5 years as a Claims Consultant.
- Strong knowledge of insurance, with a preference for Life Insurance experience.
- Demonstrated operational management skills and claims handling expertise.
- Excellent communication and presentation skills.
- Sound understanding of the Life Insurance Code of Practice and associated requirements.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
**Additional Information**

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

  • Claim Handler

    1 week ago

    Brisbane, Australia Insurance Claims Group Full time

    Claim handling experience (insurance/ loss adjusting) - Strong negotiation skills and the ability to handle objections - History working with KPI’s and deadlines - Detail oriented and the ability to multitask - Able to build rapport with clients and communicate effectively - Self motivated and comfortable in a work from home environment **Position...

  • Claims Officer

    2 weeks ago

    Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time $60,000 - $90,000 per year

    As a Claims Officer, you will be responsible for triaging incoming Claims. You'll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement.This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered Loss...

  • Claims Assistant

    2 weeks ago

    City of Brisbane, Australia Sedgwick Claims Management Services Ltd Full time

    **The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...

  • Case Manager

    2 days ago

    Brisbane, Australia Total Claims Solutions Full time

    **The Role** As an experienced Case Manager, you will manage a portfolio of claims while maintaining effective working relationships with key stakeholders to drive a successful return to work outcome. You will manage cases in their entirety as the primary contact, collaborate with injured workers and health professionals, ensure claims guidelines and...

  • Claims Consultant

    2 weeks ago

    City of Brisbane, Australia Sedgwick Claims Management Services Ltd Full time

    **The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...

  • Injury Management Coordinator

    2 days ago

    Brisbane, Australia Total Claims Solutions Full time

    **The Role** As an experienced Injury Management Coordinator, you will coordinate and monitor workers’ compensation claims and return to work programs for all workplace injuries while maintaining effective working relationships with key stakeholders to drive a successful return to work outcome. You will manage cases and return to work processes in their...

  • Retail Claims Team Manager

    10 hours ago

    Brisbane, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the...

  • Claims Manager

    6 days ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time $80,000 - $120,000 per year

    Take hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent training and development opportunities.Balance your work between in-person days at our purpose-built hubs...

  • Claims Manager

    1 week ago

    Brisbane, Australia Australian Retirement Trust Full time

    **Take hold of a permanent monster opportunity and join our Claims team as a Claims Manager. If you’re a good fit for this role and live in Brisbane, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of through excellent training and...

  • Claims Manager

    1 week ago

    Brisbane, Australia Australian Retirement Trust Full time

    **Take hold of one of multiple PERMANENT monster opportunities and join our Claims and Underwriting team as a Claims Manager. If you’re a good fit for this role and live in Brisbane or Sydney, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be...