Claims Manager

3 days ago

Brisbane, Australia Australian Retirement Trust Full time

**Take hold of one of multiple PERMANENT monster opportunities and join our Claims and Underwriting team as a Claims Manager. If you’re a good fit for this role and live in Brisbane or Sydney, we’d love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a **Claims Manager**, you’ll provide professional claims management services to members, relating to life and disability insurance claims. You’ll benefit from a comprehensive in-house training program that equips you with essential claims management skills and knowledge, while also fostering the development of innovative claims strategies.

Day to day, you'll:

- Assess claims for the benefit entitlement by reviewing contractual, medical, functional and
occupational information.
- Conduct functional telephone interviews to obtain information to ensure complete
understanding of the illness/injury and absence from work and types of support required to assist with return-to-work planning.
- Develop and maintain outcome focused case management plans to assist members return to work.

**About you**

You'll combine analytical skills with empathy and integrity. Your strong communication skills are essential for liaising with members and medical professionals, providing clear explanations and maintaining a customer centric approach.
- You have well-developed written and verbal communication skills.
- You have a tertiary qualification or equivalent experience in an Allied health / Customer Service role.
- You're able to work in a complex and changing environment.
- You have a high level of critical thinking and organisational skills with strong attention to detail to make fair well-informed decisions.
- You balance our members needs with an empathetic yet commercial approach, ensuring trust and transparency in the claims process.

**About us**

Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different. It’s why we're part of the Circle Back Initiative.

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