Care Coordinator

2 weeks ago

Perth, Australia Just Better Care Full time

Just Better Care Perth provides in-home aged care and disability support services, supporting people to live independently.
- Explore the opportunity to develop your career in a growing industry
- Join a friendly, professional business that provides you with ongoing training and support
- Enjoy the benefits from joining a national network, whilst working locally

Explore the opportunity to develop your career in the growing aged care and disability industry. We are currently looking for a **full-time** **Care coordinator** to join our Perth team. Just Better Care professionals play a key role in helping families receive the care and support services they need. You will be the point of contact for Community.

Just Better Care Perth ensures that our customers get the right care at the right time. Join a friendly, professional business that provides you with training and support to develop your career. Care coordinator is office based staff who perform an important role in ensuring services are delivered to customers. Care coordinators are responsible for coordinating the delivery of services using a team of Community Support Professionals.

**The role**:

- Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
- Preparing and transmitting schedules for customer services to Community Support Professionals
- Arranging replacement staff to cover planned or unplanned absences and shift changes
- Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
- Monitoring the implementation of individualised plans for customers
- Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
- Maintaining and updating data in company information systems
- Meeting the specified standards for the delivery of quality in-home care and support services
- Develop and maintain relationships with both clients and Support staff
- Identify and report to Care Manager, areas of recruitment & retention needed
- Able to prepare Service agreement and Care plan if needed
- Assist HR manager with recruitment when needed

**What you will need**:

- Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite (Must)
- Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
- Current Criminal Record Check (Must)
- COVID-19 Vaccination Record (Must)
- NDIS Worker Screening Check (Must)
- Ability to work as part of a team
- Highly resilient and positive with excellent communications skills
- Excellent organisation and prioritisation skills with ability to work calmly and accurately under pressure
- Relevant tertiary qualifications
- experience in Care coordination / Scheduler
- Previous experience in the community care or health/aged care sector (Must)

**What we offer**:

- Training & professional development opportunities (including free access to online learning tools & programs)
- Friendly, flexible and supportive work environment
- Access to our free Employee Assistance Program
- Staff recognition programs

**Next steps**:

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