O2c Billing Analyst

**Why join DXC Technology?**

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

The Billing team is critical to our success and you can contribute to this success by helping to keep client invoicing on track.

At DXC we pride ourselves on delivering excellence in everything we do.

**What you will be doing**

You will oversee a portfolio of relationship driven accounts by following the Billing and Collections strategies with the purpose of maximizing invoicing and cash for the ANZ region and for DXC. **As you will be looking after some government clients, you must be an Australian citizen holding/or eligible to hold a clearance at the required level.**

**Who you will be working with**

Working in a global, friendly, supportive and fast paced environment, you will be working with some of most talented resources in the industry with many years of experience and knowledge.

**What will keep you busy**
- Billing lead for assigned strategic portfolio - ensure contractual compliance, invoice accuracy, claim approval and client payment within agreed payment terms
- Work within a team of O2C Analysts (on shore and offshore) tasked with delivering accurate invoices within SLA
- Where Client Reports are contractually required, ensure these reports are delivered within SLA
- Ensure successful receipt of billing data - measure and report on quality and timeliness
- Analyse, review and prepare data in accordance with invoicing / pricing requirements
- Billing System Invoice processing according to billing schedule and customer requirements
- Quality Assurance - preparation of invoice in accordance with checklist and for final review with Account Leads
- Respond to internal and external customer invoice enquiries
- Present trend reporting data to Billing Consultants and Billing Operations Manager for review
- Continual focus on process improvement initiatives of billing processes
- SAP Maintenance - Configuration of SAP to accommodate client billing requirements, Daily management of billing information in SAP, WBS Maintenance
- Documentation - With the support of the O2C Analyst team and Manager, finalise working instructions for all core processes
- Relationship Management - Ensure clear communication with key data providers, internal and external customer is at the forefront of delivery. Be open about issues, what actions are taken and likely resolution timeframe.
- Build a strong relationship and provide data / information where required to the Billing Consultants
- Identify scheduling conflicts, system issues which can be reviewed for improvement
- Contribute to business requirements for system or process change which may extend beyond the Billing Operations Team
- Proactively plans and manages the collections activities at a portfolio level including issuing statement of accounts, sending reminders and resolving customers queries to ensure timely payment.
- Dedicated focus to reducing aged accounts and developing an intervention program to achieve this
- Actively participates in Daily Aged Trial Balance meetings, providing updates on the status of all invoices for customers in your portfolio
- Completes basic account reconciliations for your own customer portfolio as needed
- Effectively contributes to Billing and Collections KPI’s, especially Invoicing, Cash and Aged AR related metrics and other DXC financial indicators on assigned portfolio, ensuring timely payments of DXC receivables
- Uses collections tools and processes to drive resolution of customer issues, minimizing write offs and maximizing cash flow
- Contributes to performance goals in line with organisational objectives
- Applies knowledge of collections systems (GetPaid), processes and portfolio performance to deliver on expectations for receivables aging.
- Logs all disputed invoices in Get Paid in a timely manner and follows up each dispute regularly until it is resolved.
- Responsible for engaging with both customers, internal partners and other O2C resources to escalate and resolve issues for specific customer situations or root cause resolution.
- Proposes write-offs and provisions to the O2C Collections Specialists as needed
- Sends requests for refunds and provides updates on the Root Cause field so the O2C Collections Specialist to process in Get Paid
- Actively participates in projects to drive improvements in operational efficiencies, business models, customer payment cycles or solutions for customer receivable issues within the Billing and Collections organization or O2C organization
- Completes required training scheduled by DXC and/or O2C management as required.
- Participates in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.
- Carries out all responsibilities in compliance with the Billing and Collections policies and processes, audit standards, SOX standard