Financial Support Specialist

1 week ago

Sydney, Australia ING Full time

**Keen to showcase your passion for customer experience?**

**Move your career as a Financial Support Specialist**

We have an exciting **permanent** opportunity for a **Financial Support Specialist **to join our **Customer Solutions Team**.

**Are you ready to make a real impact on our customers’ lives**? Then keep reading**

The core hours for this role are **8:45am to 5pm, **however there may be times when you’ll need to have the flexibility to work outside of these hours.

**What you’ll do**
- Review and ensure quality control of hardship cases; recommending the most suitable and sustainable course of action for hardship cases.
- Manage arrears on affected accounts and maintain records of cases in hardship.
- Ensure all legislative requirements have been met throughout each interaction.

**What you’ll bring**
- Prior experience in a financial hardship focused role is essential.
- Knowledge of relevant regulatory requirements and legislation - Privacy Act, NCCP, BCOP and debt collection guidelines.
- A passion for helping others, and the ability to communicate to a diverse range of customers with empathy. Understanding customer vulnerabilities is highly regarded.
- The ability to work well under pressure using multi-tasking, analytical and problem identification skills.
- The ability to objection handle and negotiate in difficult situations.

***What’s in it for you?**
- Parental Leave of up to 14 weeks paid leave for eligible employees.
- Annual rest day.
- Encouraged work/life balance, with a flexible combination of work from home and work in office.
- Employee Wellbeing Program so that you can be your “Best You.”
- Discounted ING Health Insurance and ING Home Loans.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

This role is NSW based. ING’s approach to flexible working (FlexING) means you can work 50/50 in office (Sydney) and from home.

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