Sales Coordinator, Higher Education

**Company Description** Informa** is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

**Taylor & Francis**is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.
**Job Description** Closing Date**:**Applications will close on **23rd February 2025.**

The Higher Education Sales Coordinator should be able to demonstrate strong administrative and communication skills and provide a high standard of customer service to work effectively on customer correspondence, market research and reporting. The Sales Coordinator will be responsible for proactively maximising and maintaining sales of both frontlist and backlist textbooks and digital products. Some additional, general office, administration and facilities support will also be required.

This role would suit a recent graduate looking to pursue a career in publishing and/or sales.

**What you’ll be doing**:

- Generate and share reports for evaluation, planning, and information sharing
- Identify new customers and retain existing ones to grow sales revenue and market share
- Respond promptly to review copy requests and warm leads to ensure customer satisfaction
- Liaise with lecturers and university departments to discuss suitable higher education products
- Handling customer service enquiries, orders and troubleshoot customer service problems
- Collaborate with the Senior Sales Coordinator: University Data & Research to ensure informed decision-making
- Manage communications, update databases, and maintain accurate records
- Extract, manipulate, and present data for reporting and analysis
- Providing administrative support to the ANZ Sales Department
- Complete ad hoc tasks as outlined by the HE Sales Manager in a prompt manner
- Support research on key courses and institutions, enabling effective outreach and personal selling

**Qualifications** What we're looking for**:

- Demonstratable experience in customer service and/or administration
- Proficient with Microsoft Office
- Knowledge of CRM software desirable
- Excellent oral and written communication skills, with a high level of accuracy
- Strong numerical skills
- Commercial acumen
- Ability to take initiative and work independently
- Ability to simultaneously manage and prioritize multiple tasks
- Degree level or equivalent professional experience
- Interest in academic publishing

**Additional Information**
At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

**What we offer in return**:

- An excellent work/life balance with a fantastic, flexible working culture
- 20 days(pro-rata for first year) annual leave per year, increasing to 25 days upon completion of 2 years services, plus an extra day off for your birthday
- 4 paid volunteering days each year
- Superannuation and Group Life Insurance
- Employee assistance programme - offering 24/7 well-being support
- Performance bonus
- Share Match - plan that matches every company share purchased with two free shares

**Additional Information**:

- You must have the right to work and live in Melbourne, Australia
- Relocation support is not provided for this role

**_ Being Yourself at Taylor & Francis_**
- Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non