Customer Support Representative

We are looking for someone who is totally customer-obsessed who would be joining the Customer Experience team in our Sydney office on a 9 month max-term contract. This means that you are someone who enjoys building strong relationships with customers and clients, ensuring that they always walk away with a great impression of Domain Group and their inquiry resolved.

You will naturally be a 'people' person who portrays exceptional communication skills. You will ideally come to us with previous experience working within a fast-paced, high volume customer focused role, bonus points if you have call centre experience.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Core Responsibilities**
- Query Handling - Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- Collaborative Issue Resolution - Collaborate with other people or teams to resolve complex customer issues

**Strengths**
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems

**Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Domain.**

**About Domain - **Domain is one of Australia's leading technology companies. Their brands offer products and solutions to consumers, agents, and parties interested in property across every step of their property journey.

**About the role at Domain**

Customers are at the heart of everything Hnry does and we are looking for a self-motivated customer success specialist who can work effectively in a fast-paced environment, and help to support the rest of the team in continuing to deliver the exceptional level of customer experience our customers have come to expect.

Reporting into our Customer Operations Manager, the Customer Care Specialist is responsible for developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are engaged, excited and satisfied with the service they receive, as well as canvassing customers on areas where we could improve.

You will be dealing with a diverse range of customers and all of your interactions will require strong emotional intelligence, and an ability to understand and interpret, sometimes complex, tax queries.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Core Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs

**Strengths**
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- Problem solving - Identifies problems and develops logical solutions that address the problems

**Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Hnry.**

**Salary**: $65,166.30 - $83,162.80 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Work Location: In person