Customer Service Assistant

1 week ago

Melbourne, Australia Mitrade Global Pty Ltd Full time

Mitrade Global Pty Ltd is an innovative Melbourne based CFDs online trading broker that operates its business under the regulation of the Australian Securities and Investments Commission (ASIC) (AFSL 398528). With a mission to simplify FX and CFDs, Mitrade provides a self-developed trading platform with a wide range of assets including FX, commodities, indices, and cryptocurrencies that best suit investors’ needs in the global market.

Our core corporate values are collaboration, open-minded, responsibility and excellence

**Primary Purpose of the Position**:
As a Customer Service Representative for Mitrade, your role is crucial to ensure customer satisfaction by providing bilingual support to our clients. In addition, you are required to ensure all clients’ inquiries and issues are addressed and resolved in a timely manner. Making sure each and every single client is provided with best customer service through all stages of their journey with Mitrade.

**What Would Be Your Responsibilities**:
As a provider of exceptional service, you will be responsible for:
Consistently taking initiative to resolve client’s queries, with full dedication and determination.
Use your knowledge/experience to not only identify issues or potential problems but also provide an innovative solution tailored to the clients’ needs / business needs in a timely manner
Skilfully probe for and understand our clients’ needs
Taking initiative to identify business opportunities and ways to improve client experience, Going above and beyond with customer service
Proactively liaise with various departments to assist in resolving our client’s queries

**What You Will Need to Have**:
Ability to provide professional service over online communication channels
Excellent communication skills both verbal and written
Willingness to commit to long-term career growth and professional developments
Critical thinking and problem-solving skills
Ability to work under pressure
Eager to learn about the financial markets, CFD industry, and Mitrade’s trading platform
Strong sense of integrity
Open-minded and collaborative

**What You’ll Get in Return**

Competitive remuneration package.
Be part of a dynamic and multi-cultural company with the opportunity to grow.
Onsite training and ongoing continuous professional developments.

**Job Types**: Full-time, Part-time
Part-time hours: 25 per week

Pay: $43,304.35 - $75,300.93 per year

**Benefits**:

- Health insurance
- Professional development assistance

Schedule:

- Day shift
- Flexible hours

Supplementary Pay:

- Commission
- Overtime pay
- Performance bonus
- Signing bonus

COVID-19 considerations:
Compulsory

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia CSC (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...

  • Customer Service Assistant

    2 weeks ago

    Melbourne, Australia Driver Hire Full time

    Great location and free onsite parking - Opportunity to go permanent - Full-time Monday to Friday (9.30am to 5.30pm) We are now seeking a **Customer Service Assistant** for a transport company in Tullamarine, assisting with customer queries & office admin support. **Duties**: - Communicate & deal with customer queries - Create bookings, quotes &...

  • Customer Service Assistant

    4 days ago

    Melbourne, Australia Peninsula Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Not provided Organisation: Peninsula Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 30526 - **Gain firsthand experience in health**: - **Frankston, Mornington Peninsula & surrounding locations** **Who We Are and What We Stand For** Peninsula Health is the...

  • Retail Assistant/customer Service

    7 days ago

    Melbourne, Australia Palermo Perfumes Full time

    **Job Title: Retail Assistant / Customer Service (Casual)** **Location**: East and Northern regions of Melbourne **Overview**: We are looking for enthusiastic and knowledgeable Retail Assistants to join our team in Melbourne's East and Northern regions. If you have a passion for perfumes and providing exceptional customer service, we want to hear from you....

  • Customer Service and Warehouse Assistant

    6 days ago

    Melbourne, Australia Inject Full time

    Full-time permanent role in a stable industry. Moorabbin based warehouse. - Monday to Friday (7:30am-4:00pm). No weekends or overtime! - Career progression opportunities **About CDK Stone** CDK Stone is the one to beat when it comes to providing total support to the stone industry. We are not only renowned for importing and selling high-quality natural...

  • Customer Service and Warehouse Assistant

    6 days ago

    Melbourne, Australia Inject Full time

    Full-time permanent role in a stable industry. Moorabbin based warehouse. - Monday to Friday (7:30am-4:00pm). No weekends or overtime! - Career progression opportunities. **About CDK Stone** CDK Stone is the one to beat when it comes to providing total support to the stone industry. We are not only renowned for importing and selling high-quality natural...

  • Customer Service

    7 days ago

    Melbourne, Victoria, Australia Gallagher Full time $60,000 - $80,000 per year

    About GallagherOur purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses, but our purpose also means we care deeply about our people and their families.With operations in New Zealand, Australia, Asia, Africa, USA, Canada,...

  • Customer Service and Optical Assistant

    3 weeks ago

    Melbourne, Australia Oscar Wylee Pty Full time

    Overview Stay on trend with a free pair of prescription glasses every six months! Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all. We are an...

  • Customer Service

    7 days ago

    Melbourne, Victoria, Australia Martin and Pleasance Full time $60,000 - $80,000 per year

    About the role We are seeking an experienced Customer Service professional (specialising in Outbound Sales) to join our dynamic team at Martin and Pleasance (M&P) in our Port Melbourne office. This full-time, on-site role will be responsible for providing exceptional customer service to our valued clients while generating sales and taking orders. You will...

  • Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia MAPM International Full time $45,000 - $60,000 per year

    About the RoleWe are seeking a motivated and detail-oriented individual to join our team in Customer Service & Sales Administration Support. This role combines customer service, sales support, and general office administration. It's an excellent opportunity for someone looking to build a career in sales, administration, or the footwear/apparel industry.You...