Aps 3 Service Support Officer

8 hours ago

Ipswich, Australia Department of Veterans' Affairs Full time

Salary Range: $70,632 - $75,875 + Attractive Superannuation

Open Arms - Veterans & Families Counselling (formerly VVCS) is Australia’s leading provider of high quality mental health assessment and clinical counselling services for Australian veterans and their families. Open Arms are focused on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches.

A Service Support Officer provides the front line of customer service for clients accessing services from Open Arms Veterans and Families Counselling. This customer service is provided in person (at front reception) or via telephone. In addition, they provide operational and administrative support to the regional clinical service delivery staff to ensure quality services to the veteran and families community.

**Duties**
- Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
- Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
- Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community based events.
- Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks.
- Deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
- Provide administrative support to external referral platforms including contracted health providers and external stakeholders.
- Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
- Support the Assistant Practice Manager in reporting quality assurance and operational data.
- Support workplace practices in line with policies of Occupational Health and Safety, Workplace Diversity, the Australian Public Service Values and Employment Principles, and Code of Conduct.
- Understand and support the vision, mission and business objectives of Open Arms.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

  • Disability Support Worker

    2 weeks ago

    Ipswich, Australia TLC First Support Service Full time

    **Our Motto** From **Caring Comes Courage** We started TLC First Support Services to prioritise care for people with disabilities. Keeping our organisation small is something we prefer. It’s important for us and you to know each other. Being a small organisation means we can provide a genuinely personalised service, taking the time to truly listen to how...

  • Sales Support and Admin Officer

    2 weeks ago

    Ipswich City, Australia Australian Radio Network Full time

    At ARN, one of Australia’s leading audio‑led entertainment companies, you have an opportunity to share your voice in the future of audio. With 58 radio stations in 33 markets, along with 46 DAB+ stations nationwide and our digital platform, iHeart, we go beyond the airwaves, capturing the hearts and minds of listeners in both metro and regional...

  • AP & Expense Analyst

    4 days ago

    Ipswich, South Dakota, Australia Willis Re Full time $60,000 - $80,000 per year

    The RoleWe are seeking a detail-oriented and proactive Accounts Payable & Expense Analyst to join our Finance team in Ipswich. This role offers exposure to global operations and modern finance systems, making it ideal for someone looking to grow their career in a dynamic, fast-paced environment.You'll be responsible for managing supplier and employee expense...

  • Management Accounting Support Officer

    2 weeks ago

    Ipswich, Australia West Moreton Hospital and Health Service Full time $60,000 - $90,000 per year

    About The RoleAssist in month end reporting and financial requirements including journals, preparation of reports, analysis of results, acquittals and cost centre maintenance.Prepare invoices for processing including both supplier and customer invoices. This includes external payments for clinical staff and paperwork required to allow for invoicing of...

  • Ipswich Disability Support Worker

    2 days ago

    Ipswich, Australia Velocity Support Services Full time

    **Job description** We are currently seeking x 3 Female & 2 male support staff - **Immediate Start **for both SIL and Community Access. ABOUT THIS ROLE: You will be working in a Supported Independent Living (SIL) Environment, to provide care and support to participants in our care - foster and maximise their personal growth and independence. Regular...

  • Rostering Officer

    1 week ago

    Ipswich, Australia Southern Cross Support Services Full time

    Flexible Work Arrangements Available | Monthly RDO - Ongoing Training & Support | Career Development Opportunities - Full-Time Permanent | Ipswich Location Our partner Children, Youth & Family Services (CYF) is a leading Child Safety provider throughout QLD. CYF team members play a vital role in ensuring that children and young people are offered a safe and...

  • 15227m Part Time Accounts Payable Administrator

    7 hours ago

    Ipswich, Australia Top Office Group Full time

    A leading aged care provider in the Ipswich region is urgently seeking an experienced Accounts Payable Administrator to join their well established and professional team in the Ipswich area. This Part Time role under the supervision of the Finance Manager, will responsible for assisting with the accounting and administrative functions of the organisation...

  • Support Officer

    8 hours ago

    Ipswich, Australia Bendigo & Adelaide Bank Full time

    Position Description: Settlements_Support Officer_102020.pdf **Your new role with Bendigo Bank is just a few clicks away.** As the **Support Officer** you will be reporting to the Team Manager - Settlements and will be accountable for the accurate processing of finance settlements with stakeholders both internal and external (Solicitors, other financial...

  • Executive Support Officer

    2 weeks ago

    West Ipswich, Queensland, Australia West Moreton Hospital and Health Service Full time $60,000 - $80,000 per year

    About The RoleThe Executive Support Officer provides executive and administration support for the Executive Director, Infrastructure & Facility Services. Specifically, this role is responsible for diary and email management, organising meetings and functions (including secretariat) and co-ordination of correspondence.The role is required to screen incoming...

  • Support Coordindator

    8 hours ago

    Ipswich, Australia Mercy Community Service Full time

    The National Disability Insurance Scheme (NDIS) helps people living with a broad range of physical, intellectual and psychosocial impairments in the form of funded packages. This means money they are able to use to pay for support and services they might need to go about daily life. Utilising this funding can be tricky, especially for those that might face...