Ao3 Administration Officer

5 days ago

Brisbane, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading

**Position**:AO3 Administrative Officer
**Role Type**: 3 month contract
**Days**:Monday to Friday
**Salary**: $46.27/hour + Super
**Start Date**: 27th Feb 2025
**Duration**: Anticipated end date 28th June 2025 - with potential for extension
**Location**: Brisbane CBD
**Working Hours**: 8:30 AM - 4:30 PM - approx 38 hours/week

**About the Department**:
Queensland Revenue Office (QRO) plays a vital role in collecting revenue, recovering debts, and facilitating grants to support essential government services. As part of the Queensland Treasury portfolio, we focus on state tax collection, fine administration, and enforcement, ensuring clients meet their obligations while receiving their rightful entitlements.

**Your Opportunity**:
Join our Fine Administration and Management Division (FAM) to support the operational functions of the Queensland Revenue Office. As an Administrative Officer, you will play a crucial role in processing camera-detected offences and issuing infringements. You will handle inquiries, maintain records, and ensure compliance with fines management in Queensland.

**Key Responsibilities**:

- Process and quality assure offences detected by photographic devices, ensuring follow-up actions and prosecution as required.
- Provide prompt and courteous advice to stakeholders via various channels.
- Maintain accurate records and notes of conversations, actions, and advice provided.
- Investigate camera-detected offence matters, providing recommendations for appropriate action.
- Foster effective working relationships and contribute to a positive workplace culture.

**Success Criteria**:
To excel in this role, demonstrate
- Proficiency in digital and data technology/systems.

**Working Relationships**:

- Reports to: Team Leader
- Direct Reports: Nil

**Your Core Capabilities**:

- Vision: Makes insightful decisions based on a broader understanding of context.
- Results: Builds enduring relationships and drives accountability for outcomes.Accountability: Pursues continuous growth through agile learning and self-awareness.

**Role Requirements**:
No mandatory qualifications required, relevant qualifications are highly regarded.

**Skills and Attributes**:

- Previous experience in a high-volume processing area.
- Capability in exceeding key performance indicators with low error rates.
- Reliability, attention to detail, and adaptability.

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