Claims Specialist Transition Support Officer

**CLAIMS SPECIALIST - TRANSITION SUPPORT OFFICER - PERSONAL INJURY - MELBOURNE**
- Part-time opportunity, 3 days/week
- Hybrid role in Melbourne CBD office with flexibility to work from home
- Turn your job into a career with purpose

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**Want to know how it feels to be genuinely supported to grow and develop your career?**

We have a rare part-time opportunity in our Melbourne office for an individual looking to utilise their workers compensation claims expertise to support our new case managers as they transition into the business.

As a Transition Support Officer your focus is to instruct, coach, and support case managers who are new to the Victorian Workers Compensation industry, and to ensure their engagement and retention during the development of their case management careers.

**About the role**
- Develop, implement, and maintain a coaching and review program that provides each new case manager with the knowledge required to become competent in their role
- Support the development of case managers, including knowledge, systems and process understanding
- Perform continuous assessments of case managers claims portfolios, ensuring work undertaken is prioritised in line with agreed service and work completion standards.
- Undertake work tasks that are required to be completed within agreed service levels to ensure the portfolio remains up to date, to support the transitioning case managers
- Develop, implement, and maintain a review program that provides a continuous feedback opportunity with the case managers and their team leaders
- Provide input, and attendance, where required, into the probation and performance discussions that are undertaken between Team Managers and Case Managers
- Engage other areas of the business to support identified improvement needs as they arise
- Collaborate with Training, Traineeship and Learning and Development teams to
- improve case manager traineeship and development programs
- Maintain case management knowledge, including technical and service expertise, in
- line with current process requirements and best practice approaches to case management
- Commit to continuously improving coaching capability through professional development opportunities

**About you**
- Comprehensive knowledge of the Victorian Workers Compensation Scheme.
- Ability to plan and prioritise effectively to manage competing resources and demands
- Demonstrated ability to lead, coach and empower people to develop individual and team potential
- Ability to identify and implement business improvement initiatives
- A passion for helping our customers and delivering a great customer experience

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Professional

**Location**:

- Melbourne, VIC, AU, 3000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Part-Time

**Remote Job**:

- Hybrid working

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