Claims Support Officer

2 weeks ago

Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Customer Support officer, you’ll play a key role in supporting our claims teams by managing a variety of payments and administrative tasks. You’ll work closely with a wide range of stakeholders to ensure payments are processed accurately and on time, helping to finalise workers compensation claims efficiently and with care.

This role is essential in keeping things running smoothly behind the scenes, allowing our case managers and specialist teams to focus on delivering the best possible outcomes for injured workers and their employers.

This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES
- Process payments in an accurate and timely manner.
- Work with internal and external stakeholders to resolve issues.
- Provide advice with regards to payment queries and processes.
- Investigate over and under payments and gaps in compensation entitlements.
- Finalising claims management activities ready for closure
- General administration as required (i.e. following up medical report requests, claims systems work queues, letter creation and sending, managing medical and like requests etc)

ABOUT YOU
- 1-2 years experience in an administrative role or a customer service environment.
- Confident using Microsoft Word and Excel for basic document creation and data entry.
- Strong time management and organisational skills, with the ability to manage your own workload and meet deadlines.
- Ability to provide accurate and reliable administrative support in a fast-paced team environment.
- Good attention to detail with a focus on accuracy when completing tasks.
- A positive, team-focused attitude with a willingness to learn and take on new tasks.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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