Indigenous Connection Team Manager

2 days ago

Bedford Park, Australia Westpac Group Full time

Join our Customer Care Team dedicated to supporting Indigenous Community Customers.
- A unique opportunity for an experienced Team Leader
- Work in Bedford Park, Monday - Friday 9:00am - 6:30pm CST.

**How will I help?**

As the Team Manager of the Indigenous Connection Team (ICT), your role will be to support and guide a team of Bankers to be the best they can be in their day-to-day roles by connecting with them through a genuine interest in helping our Indigenous customers and creating opportunities.

This is achieved by side-by-side coaching, regular 1:1’s, call monitoring, feedback, compliance conversations, and always leading by example delivering on our Own the Moment Framework. You will work with the Indigenous Operations Managers and internal stakeholders to identify gaps in performance and risk and take accountability for complaints. You will be responsible for the further development of your team and future career aspirations within Indigenous Banking or the wider group, and help your Bankers reach their goals.

**What do I need to succeed?**
- Assist the Indigenous Operations Manager to deliver on the performance expectations for the Indigenous Connection Team and the wider business.
- Work with internal stakeholders to execute plans to address identified performance gaps and assist in delivering on both local and national business performance initiatives.
- Be responsible for the development and career planning of their Bankers through regular 1:1’s and career conversations.
- Have behavioural and performance conversations with direct reports.
- Drive customer experience and employee engagement through facilitating team meetings, delivering strategic communications, and arranging of team huddles and sales meetings.
- Drive a sales culture by embedding the sales conversation framework.
- Facilitation of any onboarding activities for new recruits and on the job learning that is required for a Banker to become fully proficient in their role.
- Be hands on in the recruitment process as well the leave management of existing team members.
- Be responsible and take accountability for complaints.
- Collaborating with the Westpac Remote Service Team in their planning and executing of community trips to ensure sufficient ICT support during community visits.
- Continually leverage effective relationships with external stakeholders to identify opportunities and achieve growth and inclusion in Indigenous communities.

**What’s in it for me?**
Under Westpac Group’s Employee Banking Benefits program, you and your family can look forward to valuable savings available on a wide range of Westpac banking products - from discounts on loans, bonus interest rates on deposits, reduced interest rates on credit cards and much more. We can also offer you; career development plans, as well as an Inclusive team atmosphere where life-long friendships can be made.
- At The Westpac Group, we have a vision to be one of the world's great service companies - this means helping our people, customers and communities to prosper and grow. We aim to be leaders in diversity, flexibility and as an equal opportunity employer._

  • Indigenous Connection Banker

    6 days ago

    Bedford Park, Australia Westpac Group Full time

    Join our Customer Care Team dedicated to supporting Indigenous Community Customers. - Work in Bedford Park, Monday - Friday 9:00am - 6:30pm CST. **How will I help?** Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need. We...

  • Indigenous Warehouse Team Leader

    6 days ago

    Carole Park, Australia Indigenous Workstars Full time

    **YOUR OPPORTUNITY** An exciting opportunity has become available for a dynamic **Warehouse Team Leader** to join our high performing warehouse team in **Carole Park QLD**. If you've got good warehouse knowledge and are looking for the next step in your career, we want to hear from you! Your key responsibilities include, but not limited to: - Lead our...

  • Team Leader

    6 days ago

    Bedford Park, Australia Westpac Full time

    **Customer Assist Leader - 47508 ( Indigenous Identified Role)** - **Full time | Permanent**: - **Bedford Park, Adelaide **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander identified job seekers to Join Our Mob. **Are you looking for a career that can really make a difference and have an impact in people’s...

  • Indigenous Customer Care Consultant

    6 days ago

    Carole Park, Australia Indigenous Workstars Full time

    **YOUR OPPORTUNITY** Due to exciting growth in the business, we are looking for an enthusiastic **Customer Care Consultant **to join our customer service team based in **Carole Park QLD **to provide an exceptional level of service to our growing customer base. Your key responsibilities include, but not limited to: - Inform customers of new product range...

  • Consumer Connect Banker

    1 week ago

    Bedford Park, Australia Westpac Full time

    **What’s the role?** The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres. Watch this video to learn more about...

  • Indigenous Customer Care Consultant

    6 days ago

    Carole Park, Australia Indigenous Workstars Full time

    **YOUR OPPORTUNITY** Due to exciting growth in the business, we are looking for an enthusiastic full-time **Customer Care Consultant** to join our growing **Trade Store** team based in **Carole Park QLD,** to provide an exceptional level of service to our growing customer base. Your key responsibilities include, but are not limited to: - Serving customers...

  • Indigenous Customer Care Consultant

    12 hours ago

    Carole Park, Australia Indigenous Workstars Full time

    We are looking for an enthusiastic **Customer Care Consultant **to join our team of passionate customer service representatives based in **Carole Park **to provide an exceptional level of service to all our internal and external customers. **Your key responsibilities will include but are not limited to**: - Assist account managers with customer quotes,...

  • Indigenous Process Operator

    1 week ago

    Regency Park, Australia Indigenous Workstars Full time

    With a large portfolio of food and beverage brands, Our client in Australia & New Zealand employs more than 1500. With global brands like Doritos, Gatorade, and Pepsi Max, we also make some home-grown favourites such as Smith's Chips, Red Rock Deli, Twisties, and our Bluebird NZ snack brands. Our client was recognised as a Top Employer in both Australia and...

  • Indigenous Production Worker

    1 week ago

    Regency Park, Australia Indigenous Workstars Full time

    With a large portfolio of food and beverage brands, Our client in Australia & New Zealand employs more than 1500. With global brands like Doritos, Gatorade, and Pepsi Max, we also make some home-grown favourites such as Smith's Chips, Red Rock Deli, Twisties, and our Bluebird NZ snack brands. Our client was recognised as a Top Employer in both Australia and...

  • Consumer Connect Banker

    2 weeks ago

    Bedford Park, Australia Westpac Group Full time

    Multiple full time, permanent roles available in Bedford Park, 12 th September - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia’s oldest bank **Who we are** With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's...