Team Leader

Be part of the exciting expansion of our NDIS services
- Collaborative working environment with supportive leadership
- Not for profit, community-minded organisation

Maxima is expanding our NDIS services and have an exciting new opportunity for an experienced Team Leader in our **Coburg** office.

Your demonstrated experience in leading a team and knowledge of the NDIS policy and framework will allow you to help Maxima grow our NDIS service offering. You will play an important role in our customer service propositon, acting as the first point of contact in your region for all customer enquiries and fostering a culture of customer-centric service excellence in your NDIS team. You will use your understanding of the NDIS and Maxima to actively promote our services to customers and other key stakeholders in the disability sector, in order to assist with growing our customer base. You will also provide day to day leadership to the local NDIS team working closely with the local Site Manager, Business Manager and centralised business unit managers, to provide coaching, mentoring and support to the NDIS team

Joining the team at an exciting development stage, your ability to work outside the box and be involved in networking events, meetings and 1:1 engagement will help grow a thriving service offering for Australians living with disability.

**Your Responsibilities**

In this role, you will:

- Work with managers and marketing to identify potential opportunities for expanding Maxima’s reach and potential customer pipeline in the NDIS sector
- Build a strong and respected local network of relevant service providers in the community
- Act as the first point of contact for new Customers
- Establish and nurture positive relationships with all Maxima staff and external stakeholders
- Assist Customers to obtain an NDIS plan
- Liaise with NDIS Local Area Coordinators
- Provide day to day leadership for the NDIS team in your locality
- Induct and orientate new team members
- Monitor caseloads, making sure work loads are distributed appropriately and individuals are meeting targets
- Escalate performance management concerns to the relevant manager
- Assist with recruitment of new team members as requested by the relevant manager

**What do you need to succeed?**
- Experience in leading a team in a positive and professional manner
- A working knowledge of the NDIS legislation and framework, and relevant state based legislation
- Evidence of approved ATAGI COVID Vaccinations, or a valid exemption. as required from the relevant government health authority
- A current National Police Clearance, Working with Children Check and NDIS Worker clearance
- A current unrestricted driver license and access to a car
- Ability to undertake some intrastate and interstate travel if required

***You might also have**:

- Experience with Lumary
- Minimum of a Cert IV in Disability, Mental Health or Community Services, or other health related field
- NDIS Worker Induction Module

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**Culture and Benefits**

At Maxima we distinguish ourselves by offering a supportive working environment. Be welcomed into a culture of continuous improvement and endless learning opportunities.
- Salary sacrifice your yearly income by working with a registered not-for-profit
- 17.5% annual leave loading
- Personal Accident & Illness Insurance cover
- Healthy lifestyle initiatives
- Continuous training and development
- Long term career development opportunities
- Volunteering leave
- Employee Assistance Program
- A community-focused team culture

**About Us**

Maxima Group is a national not-for-profit organisation with a diverse approach to supporting our communities. Starting as a group training organisation, we’ve grown over the last 35 years into a recruitment and development one-stop-shop for everyone in our communities. Having led that growth with a strong focus on disability inclusion and meaningful employment, our passion has made us a leading player in the Disability Employment Services (DES) program, and consistently rated as one of the country’s top performers in achieving outcomes for jobseekers. With Maxima NDIS support services already operating under School Leaver Employment Support (SLES), we are working hard on building more NDIS services and looking to work with the best in the business to get the best outcomes for our customers.

**How to Apply**
- Maxima believes in the strength of a diverse workforce. We welcome applicants who have a disability, identify as First Nations, are from culturally and linguistically diverse backgrounds or are members of the LGBTQIA+ community. The life experiences of our employees help us build strong relationships with our customers and enables us to deliver services that benefit all members of our community._