Operational Vendor Manager

**Operational Vendor Manager (Health Manager 4)**
- Temporary Full-Time Exempt for up to 12 months
- Opportunity to work from our modern offices in Chatswood, St Leonards, or Charlestown
- In-office presence with hybrid flexibility for work-life balance
- Attractive salary, from $141,974.00 up to $169,151.00 + 12% Super + 17.5% annual leave loading
- Increase your take home pay with salary packaging, meal allowance, fitness passport and

**Applications Close**: 11:59pm, Monday 18th August 2025

**About Us - eHealth NSW**
As eHealth NSW, we’re leading the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state.

Guided by a Cloud First Strategy, we’re harnessing digital technology to better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia’s largest health organisation—alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference.

**Join eHealth NSW as an Operational Vendor Manager - Procurement**

Make a meaningful impact on healthcare by managing a portfolio of IT services aligned to business needs. In this key role, you'll lead the full lifecycle of service delivery—from development and implementation to performance management—ensuring services meet agreed standards and drive value. Acting as the primary interface between service delivery teams and stakeholders, you’ll represent both the Service Owner and customer interests at a senior level, helping maximise returns on ICT investments and capabilities.

In this role, you will:

- Support the Operational Vendor Management function by building, organizing, and managing a portfolio of IT services across their full lifecycle on behalf of service owners and customers.
- Provide high-level strategic advice using deep commercial, professional, and technical expertise, with a strong focus on driving operational efficiency.
- Negotiate, manage conflicts, and build long-term strategic relationships with internal and external stakeholders, while effectively managing customer and service owner expectations.
- Deliver clear, high-impact service delivery reports and offer expert advice to drive continuous improvement and enhance performance outcomes.

**About You**

We are looking for someone who:

- Extensive experience and a proven track record in Operational Vendor Management within large and complex service environments.
- Relevant qualifications or equivalent demonstrated expertise in managing vendor relationships and service portfolios**.**
- Extensive knowledge and experience across multiple ITIL v3 disciplines, including Service Strategy, Service Transition, Service Operation, and Continual Service Improvement.

**Need more information?**
- Position description
- Find out how we hire at eHealth NSW
- Check out our diversity and inclusion commitment
- Learn more about us at eHealth NSW

**Working at eHealth**

Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:

- Flexible work options
- Professional growth and career development
- Allocated day off per month
- Salary packaging
- Various health and wellbeing programs to support our team

**How to apply**

Share with us your **cover letter** and most up to date **resume** (up to 5 pages), highlighting your relevant skills and experience.

**Additional information**
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
- 'Exempt' is defined as a fixed term contract with a length greater than 13 weeks.