Full Time

2 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 23033482

**Job Category** Rooms & Guest Services Operations

**Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**AC Hotel by Marriott Melbourne Southbank** is looking for a **Guest Service Agent **to join the team on a **Full-Time** basis.

**What we are looking for**
- A genuinely warm & welcoming demeanor.
- Guest relations or front office experience.
- Personable communication skills.
- Availability to work weekend.
- A passion for the industry, a want to be the best in service.

**What you will do**
- Warmly welcome & serve our guests.
- Be an expert on the hotel, know it inside and out to ensure our guests receive a dynamic service experience.
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.
- Secure payment, verifying and adjusting billing as needed.
- Provide guests with room and hotel information, directions, amenities and local interests.
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff.
- Complete cashier and closing reports, counting the bank at the end of each shift securely.
- Accept and record wake-up calls, delivering to the right department.
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages.
- Ensure efficient, friendly and professional service is provided to all guests.

**Perks, Rewards, Motivations**
- The best hotel training opportunities produced independently by** AC Hotel by Marriott Melbourne Southbank **and internationally recognized training programs by Marriott International.
- Access to Marriott’s award-winning Live Fully Rewards Program.
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
- Discounts on food & beverage across all our hotels.
- Recognition programs to keep you motivated.
- Wellbeing & mindfulness programs to ensure you stay healthy.
- Employee Assistance Program.
- Dry cleaning or work clothes.
- At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the elegant line of a chaise, AC Hotels believes that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the edited beauty of AC Hotels. They feel connected to us through a shared concern for details. They enjoy feeling a part of our small, discrete, global tribe. In fact, the feeling of being among like-minded people is a significant part of the AC appeal.
- We’re looking for cultural innovators to join our team. If you are someone who has an inner creativity and love for art, design and culture, then we invite you to explore a career with AC Hotels.

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