Aboriginal Client Service Officer

Division: Homes NSW
- Location: Parkes, NSW, AU, 2600
- Req ID: 77233

**Aboriginal Client Service Officer**
**Homes NSW**
**Housing Services**

- **Location Southern & Western NSW District - Parkes**:

- **Ongoing full-time opportunity**:

- **Talent Pool will be created**for Orange, Dubbo & Parkes**:

- **Salary range**:Clerk Grade 2/4,**$80,129 - $92,701**:

- PLUS employer’s contribution to superannuation and annual leave loading**:

- **Opportunities for learning, development, and internal career progression**
- This position is open to Australian Aboriginal and Torres Strait Islander people._

**Your role**
- The Aboriginal Client Service Officer provides a broad range of applicant management services and advice to clients including those with complex support needs, advocates with stakeholders across the access service stream and within the community.
- The role manages relationships, partnerships and networks between Aboriginal and Torres Strait Islander communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.

**What you’ll do**
- You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will have a strong customer focus and a commitment to person-centred, culturally sensitive client outcomes.
- You will be working across a range of Housing programs, policies, and systems to maximise efficiency and service delivery outcomes as well as providing coaching and support to team members.
- Working collaboratively with other Client Service Officers, Housing Managers and Team Leaders, including internal and external service providers, you may even assist in developing innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the district.
- A commitment to a culture of teamwork, excellence, and continuous improvement.
- Client service skills with an empathic approach to clients.
- A strong commitment to customer service.

**What we’re looking for**
- Ability to Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies, and procedures.
- Demonstrate how to work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
- Understand how to work respectfully with Elders, Community Leaders, and families with children in kinship care, and knowing when to report conflicts of interest around extended family.

**Essential Requirements**:

- Possession of a minimum Provisional 2 NSW Driver’s Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).
- Ability to work independently and manage your own work. Including working both independently and within a team environment.
- Ability to establish and maintain relationships with internal and external stakeholders

As an Identified role, this position is open only to_ _Aboriginal and/or Torres Strait Islander persons.

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the _Anti-Discrimination Act 1977_.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. **Either will be accepted**:

- Confirmation of Aboriginality form
- or
- Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

- is of Aboriginal and/or Torres Strait Islander descent, and
- identifies as an Aboriginal and/or Torres Strait Islander person, and
- is accepted as a such by the Aboriginal and/or Torres Strait Islander community.
- Download the role description.

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach a cover letter (maximum 2 pages) outlining how you meet t