General Manager Ft

Contribute to a supportive, healthy and staff focused culture.
- Competitive remuneration and bonus structure
- Hands on operational approach

**YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

We are proudly part of the global organisation Hostelling International - a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.

**Our Values**:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Work together** - _We open doors for each other as well as our guests_
- **Give our best** - _We bring our best selves every day we come to work_
- **Put our guest first** - _We know great hosts make great holidays_
- **Think differently** - _We see problems as opportunities_
- **Have fun** - _We celebrate and enjoy being together_

**YHA Brisbane City** is a popular property that caters to travellers from all over the world seeking comfort, convenience, and a sense of community. We provide a unique and friendly atmosphere for travellers to relax, connect, and experience Brisbane.

YHA Australia is seeking a dynamic and experienced General Manager to oversee the day-to-day operations of YHA Brisbane City and take the lead. This unique role presents an exciting opportunity for an individual with a passion for tourism, hospitality, and leadership. The General Manager will be responsible for creating exceptional guest experiences, managing a diverse team, and utilising high level financial acumen to drive the success of the business.

**Key Aspects of the Role**:
**Leadership**:Provide visionary leadership to the entire team, fostering a culture of excellence, teamwork, and guest satisfaction.

**Team Member Development**: Build a food & beverage team whilst overseeing the existing accommodation team; Recruit, train, and mentor team members, promoting their growth and professional development.

**Guest Experience**: Ensure positive and life changing traveller experiences by maintaining the highest standards of cleanliness, safety, local experience opportunities, and exceptional service to diverse segments.

**Food and Beverage Development**:In collaboration with the National Food and Beverage Manager, re-launch a successful pub operation; strategy and financial planning, development of policies and procedures, compliance, procurement, sales and promotions strategies, customer experience.

**Business and Budget Management**:Creating a business plan and annual budget; ensuring consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.

**Quality Control and Compliance**:Maintain national quality standards and ensure that all operations comply with local, state, and Australian laws and regulations.

**Marketing, Partnership, and Promotion**:Collaborate with the commercial team to implement marketing strategies to attract and retain guests and increase spend; including social media management, and partnerships with local tour operators and other purpose
- driven businesses.
- Proven experience in hotel management.
- Prior experience in pub or bar management is essential.
- Exceptional leadership and team-building skills.
- Strong financial acumen and budget management experience.
- Excellent communication and customer service skills.
- Strong problem-solving and decision-making abilities.
- Knowledge of local market trends and competition.

**What’s in it for you?**
- Competitive salary
- Professional learning and development opportunities
- Health and Wellbeing, including and Employee Assistance Program
- Supportive and collaborative work environment
- Opportunity to travel to other YHA properties for training and leadership events.
- Social events to the snowy mountains and other locations for team building
- Access to benefits and discounts as part of YHA’s national network.

**Our Culture**
At
**YHA, **you can expect to be treated with dignity and respect.
***We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations,