Service Desk Analyst

17 hours ago

Greater Adelaide SA, Australia NRI Australia Full time

The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.

**THE OPPORTUNITY**
Due to continued growth in our Managed Services (MSP) Division, we are excited to be able to offer a number of Service Desk Analysts the opportunity to dive into their new career. Learning and training on the job, completing certifications on your journey through our established Career Pathways Program and spending time outside the service desk learning from senior members. **_We are seeking someone who is fluent in Mandarin for this role_**.

**RESPONSIBILITIES**
- Achieve a high level of customer satisfaction through a high quality of service and accuracy in following of processes and procedures
- Correctly identifying Priority 1 and 2 incidents and act on them in relation to major Incident Management processes
- Using knowledge (own and group), remote troubleshooting tools and reference databases to resolve incidents remotely
- Keeping customers updated
- Contributing to Knowledge Management

**DESIRED EXPERIENCE**
- Demonstrated experience in a similar role or fast paced customer service environment.
- TAFE Certifications highly regarded
- Ability to multi-task under pressure
- Collaborative approach _to work_
- **FLUENT IN MANDARIN**

**WHO YOU ARE**
- **Australian Citizen with ability to gain a Federal Government Security Clearance**:

- Strong stakeholder engagement & management skills
- Career focused & determined
- Adaptable & thrive in constantly evolving environments
- Strong communication skills
- Ability to undertake shift work

**WHAT’S IN IT FOR YOU?**
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
- Diverse and challenging project work
- Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
- Training and development opportunities
- Salary sacrifice, motor and novated leases
- Committed health & wellbeing plan including Employee Assistance Program
- 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
- Corporate partnerships

**DIVERSITY & INCLUSION**
We value our collaborative culture and work together to support a variety of community organisations and social issues.

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