Non-standard Service Request Specialist

3 days ago

Canberra, Australia Optus Full time

**Non-Standard Service Request Specialist**:
**Date**:28 Nov 2024

**Location**: Canberra, Australia

**Company**:Singtel Group

**Why Optus?**

We are a business fuelled by optimism, unwavering customer focus and a team of amazing people.

And that’s where we come in. “**the amazing people**” part

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

The Non-Standard Service Request (NSSR) Specialist is responsible for assisting the NSSR manager in the successful completion of NSSR and supporting the Switchboard team as a switchboard operator, covering leave.

**Your day to day will consist of...**
- Responding to client requests with plans for delivery of NSSR.
- Coordinate equipment and resources to deliver NSSR within contracted SLA.
- Manage resources to achieve planned margins.
- Ensure NSSR delivery fulfils agreed scope to required quality.
- Prepare client status reporting and attend client meetings.

**What makes you perfect for the role?**
- Experience in client service and administration.
- An AGSVA baseline security clearance, or the ability to obtain this level of clearance.
- Previous experience in Project Administration, IT Service Managed and or ICT Infrastructure
- Previous experience operating a switchboard desirable

**Optus is a place where we let you do you. We offer a range of benefits including**:

- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn

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