Client Service Manager

2 days ago

Sydney, Australia Talent Connect Australia Full time

Plenty of room for growth, development and career opportunities
- Excellent salary packages and benefits
- Flexible working environment
- Talent Connect are excited to be partnering with a fantastic company who are looking for a client services manager whose primary focus will be building long lasting relationships with their established clients. This role will suit someone who is truly customer centric and has a keen eye for detail. The team are high performing and it is a very fast paced environment. This role offers lots of opportunity for growth and development.**Day to Day tasks include**:

- To provide excellent customer service ensuring clients are responded to promptly and accurately.
- Attend client meetings to reviewing their business activities, additional services and any further projects or initiatives.
- Maintains an in-depth knowledge of each of their clients, including their organisation structure (and related entities), their share price and activity and the key contacts.
- To adhere to agreed service levels and when possible, exceed client's expectations.
- Develops a thorough understanding of company capabilities and service, and effectively communicate with clients
- Effective and accurate co-ordination and communication associated with allotments, cancellations, expired securities, cross border transfers and buybacks.
- Meet strict deadlines and work accurately to prepare for shareholder meetings, communication of mailings, voting and attendance.
- Work alongside the Team Leader to develop training for the team in that department
- Provide insights to internal managers to review how processes or trainings could be implemented/improved
- Responsibility to maintain high service outcomes to achieve and exceed service delivery standards
- Excellent customer service and pro-active relationship management skills.
- Experience in funds management, registries, or the financial sector
- Excellent verbal and written communication skills.
- Highly organised, able to prioritise and manage multiple tasks.
- Positive, energetic and inquisitive manner.
- Proven ability to work to strict deadlines
- Previous experience in a share registry environment would be advantageous.
- Attention to detail and accuracy.
- Ability to work effectively under pressure.
- High level of initiative and work well in a team environment.
- Stays well informed of industry news and trends
- Open to domestic travel for meetings.

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