Client Services Manager

2 weeks ago

Sydney, Australia Cognition Education Full time

**Client Services Manager**

**Location: Australia**

**Salary: $100,000
**Our Story**

Wavelength is one of New Zealand and Australia’s leading learning design agencies, working across both the education sector and workplace learning and development. We’re in an exciting period of growth and we’re looking for the right person to join our Wavelength team.

**Position Objective**

The Client Services Manager responsible for ensuring client satisfaction and client revenue growth. The CSM will assist clients, resolve issues and implement changes that can strengthen the company’s relationship with its clients.

**Responsibilities**:

- Onboarding new clients and develop working relationships.
- Proactively seeks new business opportunities from existing clients
- Manages client accounts, including work in progress reports, meetings, turning opportunities into sales, and building a strong relationship with the client
- Reporting on client sales, growth, and customer satisfaction
- Utilising AI and sales and marketing tools to maintain regular communications with current and new clients
- Coaching and supporting team members to help them meet company goals.
- Keeping documentation and records of client interactions for training purposes
- Conducting customer service presentations, sales presentations and hosting client events and workshops
- Developing surveys and obtaining client information, satisfaction, and feedback
- Offering advice to clients on products or servicesDealing with client requests and trouble-shooting issues

**About you**
- Client services managements experience in the learning and/or technology sectors
- Ability to manage client accounts, including work in progress reports, meetings, turning opportunities into sales, and building a strong relationship with the client
- Ability to leads and manages own workflow, resource planning, and sales forecasting
- Proactively identifies what work is required and carries through on tasks
- Rises to challenges with a can-do attitude
- Ability to proactively seeks new business opportunities from existing clients
- Outstanding communication skills
- Highly developed analytical and problem-solving skills.
- Ability to engage and collaborate successfully with key stakeholders.
Relevant post-graduate or specialist qualifications

**Sound like you?**

We'll provide you with variety, challenge, the chance to learn new skills, the tools you need, and a great team dynamic. So if you fit the bill and want to help us reinvent workplace learning, we'd love to hear from you.

**Applications close on Monday, 28th October at 5pm.

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