Retail Business Manager

**About the Opportunity** Lead, coach and develop high performing teams to deliver market share growth through relentless execution of the IGA channel standards and Metcash strategic priorities. This role has a strong focus on setting & delivering sales targets by developing robust MSO and customer plans for Fresh, growing customer engagement by being a trusted business advisor, and building the Fresh Specialists capability to identify and execute sales opportunities that will drive sustainable growth for Metcash and our Customers. Positively shaping our sales operations environment to build engagement and improve ways of working is critical to this role. **In this Role** - Collaborate closely with Merchandise to develop and implement the state fresh strategy integrating store/shopper data and network opportunities - Set and monitor Fresh Specialist (FS) performance against sales, profit, and network targets while optimizing FS journey planning and call cycles. - Drive compliance to food safety, fresh promotional execution, and outlet excellence, ensuring alignment with operational standards and fresh retail excellence. - Enhance customer engagement by building trust and advising retailers on fresh industry benchmarks, trends and best practice - Identify process improvements, represent retailer interests to leadership, and manage fresh budgets to maximize ROI. - Advise on minimum fresh ranging, Fresh new lines, and warehouse / charge thru sales opportunities, collaborating with the Merchandise Fresh team to optimise and drive sales. - Build and lead high-performing, growth-driven teams through coaching, capability programs, and fostering a safe, accountable, and empowering work environment. **You’re Likely a Match If you have** - Multi-site grocery retail management knowledge and sales experience - Building customer relationships, influential partnerships and networks - Strong track record of people leadership - constructive leadership styles, coaching, developing & motivating teams - In-depth technical sales knowledge to support retailers to be the best store in their town - customer contact model, structured sales & execution methodology, internal & external compliance requirements - In-depth Fresh grocery market knowledge and understanding of the retail supermarket sector - Experience in buying within a Fresh category and knowledge of growing and supply trends within the industry - Strong understanding of Fresh food compliance and legislative requirements e.g. HACCP, Food Safety, Cold Chain and WHS Legislation - Demonstrates strategic thinking and can translate into an execution plan, with a strong track record of closing successful deals and delivering sales targets **Life at Metcash** Experience a supportive and flexible work environment. We are a FlexReady accredited workplace Enjoy a 5th week of annual leave every year after your first year. Benefit from 2 well-being days and 1 volunteer day annually. An abundance of learning, development, and career growth opportunities. 12 weeks of gender-neutral paid parental leave for primary carers. Proudly awarded “Bronze Employer for LGBTQ Inclusion” Recognized as the 74th in "Equileap Top 100" globally for initiatives on gender equity. - ️A neutral gender pay gap of under 5% as published by WGEA 2022- 2023 Gold accreditation by Mental Health Australia. Incredible value discounts and perks through our team member app, “Our Local”. **About Us** Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company. We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars. **_Join us and become part of something bigger_** INFLA ##LI-ER1