IT Support Officer

4 days ago

West End, Australia Allan Hall HR Full time

Newly created roles with outstanding career development opportunities
- Brilliant location at West End QLD
- Excellent team culture - fun and dynamic team
- Are you an enthusiastic people person with a real flair for technical support and building rapport?_
- Are you ready to take your career to the next level working with an industry-leading Australian brand?_
- Then this could be the perfect role for you_

**What we’re looking for**:
We are looking for an engaging IT Support Officer with an upbeat attitude to join the fun and progressive IT team at Synergy Business Systems.

This is an opportunity to progress your career within an Australian-owned and managed market leader in its sector.

**The role**:You will support the IT Solutions Manager in providing IT services to Synergy Construction & Industrial Supply Group and its associated entities.
- Provide timely and professional customer support for the IT team's data services.
- Working with the Pronto Level 1 Support Desk Officer/s, ensuring tasks are done and closed out promptly.
- The first point of contact for IT enquires not captured by the Pronto Support Help Desk.
- Work with the eCommerce Officer in validating content and assisting with platform maintenance.
- Manage requests for new equipment IAW MMEM processes
- Assist with any new equipment requests IAW MMEM policy
- Maintain an optimal level of customer service, ensuring that all customers are treated efficiently and in a respectful manner
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of Synergy Construction & Industrial Group of companies
- Be a highly motivated team member of the IT department with the skills and ability to manage to change priorities
- Participate in training as required
- Promote and support an inclusive workplace culture which values diversity and embraces the principles of equal opportunity.
- Ensuring adherence to Workplace Health & Safety requirements, legislation, and other Policies
- Other duties and responsibilities as required within your skills and qualifications

**The company**:
Synergy Business Systems, part of the MM Electrical Merchandising (MMEM) Group, is an Australian-owned company providing the most comprehensive inventory file available to the Australian construction, engineering, and industrial fastener industries.

MMEM reward their staff through a profit share scheme and outstanding career progression opportunities. This company values a fun and vibrant team culture with a strong client-focused mindset.

**To be successful in this role**:

- A combination of relevant education and experience/training in a Corporate IT Support Position.
- Relevant experience in first-level IT Support and ERP (Pronto preferred, but SAP/JD Edwards/Sage, Oracle etc) systems is a **MUST**.
- A technical, logical thought process
- An ability to meet deadlines, prioritise and delegate
- Highly developed English communication skills and effective interpersonal skills
- Critical thinking and problem-solving skills
- Ability to work as both an effective team member or individually
- Full Australian working rights, as sponsorship is not offered for this position.
- Residing in Australia with unrestricted working rights. Sponsorship is not offered for this position.

If you are looking for a rewarding, genuine career development opportunity, this is the perfect role for you

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