Customer Care Consultant

6 days ago

Regents Park, Australia Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) Full time

Location:

- NSW - Regents Park
- Employment Type:

- Full-Time Temporary
- Department:

- Customer Care

**About the Company**
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia’s leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia’s Best Brand of Air Conditioner for six (6) years in a row. As the most independently awarded brand of Air Conditioners, they are the Experts in Air.

**The Opportunity**

Based at our Regents Park head office, you’ll deliver best-in-class service to our B2B customers while working closely with Sales, Logistics, and 3PL teams to ensure orders are fulfilled on time and to the highest standard.

**What You’ll Be Doing**
- Managing the full quote-to-cash order process.
- Proactively tracking and managing orders to ensure on-time fulfilment.
- Handling customer cases from initial enquiry through to resolution.
- Collaborating with Sales, Supply Chain, and 3PL partners to expedite customer needs.

**What We’re Looking For**
- Full Australian working rights (essential).
- At least 2 years’ experience in B2B customer service.
- Proficiency with ERP systems (Business Central experience highly regarded).
- Understanding of supply chain, warehouse, and logistics processes.
- Strong problem-solving, multitasking, and time management skills.
- Excellent communication, conflict resolution, and complaint management abilities.

**Why Join MHIAA?**
- Ongoing learning and development opportunities to support your career growth.
- Access to PerksPlus - discounts at 400+ ANZ retailers.
- Hybrid working options for better work-life balance.
- Access to our Employee Assistance Program (EAP).
- A collaborative, supportive culture that values inclusion and innovation.

At MHIAA, we are committed to creating an inclusive, safe, and supportive workplace. As a global leader in air-conditioning, we pride ourselves on innovation, customer focus, and empowering our people to succeed.

**Next Steps**:
If you're ready to take the next step in your sales career and want to be part of a company that truly values its people, and let’s talk

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