Customer Service Specialist

2 weeks ago

Melbourne, Australia Veritas Recruitment Full time

Full time Permanent Role
- Join a Global Manufacturer and Distributor
- Annual Performance Bonus

Full-time Customer Service Specialist required for Global manufacturer and distributor.

An exciting opportunity for an experienced Customer Service Specialist to join this multi-national manufacturer and distributor based in Clayton is available. This full-time position will report to the Customer Service Supply Chain Manager and track inbound and outbound customer enquiries. You will monitor orders and coordinate with the appropriate stakeholders to ensure prompt information updates to the customers.

Your responsibilities will include, but are not limited to:

- Providing a high standard of customer service and building meaningful relationships within key accounts
- Stock receipting and reconciling the 3PL inventory report
- Daily stock dispatch and invoicing utilising the ERP system to ensure DIFOT is met
- Generating the rolling sales order report on a fortnightly basis
- Run weekly order status reports and provide up-to-date information to customers on open orders
- Maintain DIFOT (Delivery in Full & On Time) and customer scorecards
- Utilise customer forecasts to accurately make recommendations around production builds to cover all relevant months
- Liaising with freight officers to ensure the timely delivery of customer orders

Demand Planning tasks:

- Forecast demand planning & analysis - review customer forecast against stock coverage and provide build recommendations to the customer
- Analyse customer forecasts for variances month to month
- Provide the plant with monthly forecast data for RM procurement

If you have experience delivering superior customer service and impeccable accuracy in order entry, then this may be the position for you.

25089_167883540541577

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